How i can get a support if i need a support to fix a problem with apple support

Your problem is not with Apple Support. It is with the developer. Simply put:

• All sales are final in the App Store.
• Since you made the purchase thru the App Store, be sure to go into your Apple Account and cancel the subscription. You will not get a refund for that first payment, but at least you will not incur future charges.
• If the app does not work as promised, it is always up to the develop - not Apple - to make it work. Apple cannot provide support for apps it did not develop. Only the developer can.

If it were me, after cancelling the subscription, I would open the app in the App Store and leave a review so others will know not to trust them.

On a side note: you are not addressing Apple here. This is a user to user community where Apple users try to help other Apple users. This is a public forum. It is never a good idea to post your email address to a public forum. If you receive any responses from strangers, block and delete them. I've asked Apple to remove the email address from your two posts.

I did read your first post and your reply where in both you said you cannot use the subscription. Since you apparently cannot get a refund your alternative is to get the subscription working and for that you need to contact the developer.

"claude was blocked my account after 2 days of using," -- Why was it "blocked"? If you violated the developer's terms of use then it was your fault and I do not see that you have any recourse.

As for your refund, the developer cannot refund you. Apple can, but only according to their legal documents where the ones I read said they make refunds for unavailable or defective product. If you were "banned" by the claude developers then that's neither of those. Apple was right in telling you that to get access to your subscriptions then you need to contact the developer. Apple was not telling you to contact the developer about getting a refund from them, only in avoiding the refund issue altogether by getting your subscription working again.

So my understanding of it is:

-You purchased a subscription and a few days later were banned from using it. Why, you have not told us but we do not really need to know. Generally if you abuse the terms of service you are at the mercy of the terms of the contract to which you agreed when signing up.

-You wanted a refund and asked the developers who are not responsible for the financial end of things and they rightly sent you to Apple.

-You if not qualify for a refund from Apple so Apple said no. They also suggested you get the subscription working gain and for that you had to work with the developers.

-You think you are being given a runaround but in fact you are not. Each team is doing things as they should.

-Since you cannot get a refund I have been suggesting that if you can at least get the subscription working again then you won't come away from all this empty-handed. This is kind of what Apple was suggesting too. To get the subscription working again you need to work with the claude developers as they invited you to do in that message to you.

To me everybody seems to be missing where you said, "The claude was blocked my account after 2 days of using"

Your reason for asking for a refund is you can't use the service. You need to resolve that with the developer. Asking about a refund is somewhat moot at this point. If you can get the service working again then you don't need to ask for a refund (which you likely won't get anyway). If there's a technical problem with using the service then the developers need to resolve that, otherwise you might qualify for a refund for defective or unavailable product as in Legal - Apple Media Services - Apple On the other hand, if you were abusing the system and your account was canceled because of that, then that's another matter.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “ If you do that then I would make it very clear what went on between you and the developer and the reason why you cannot use the service (unless you were abusing the service, in which case lesson learned).