TV app on MacBook Pro Tahoe not showing the correct poster art

Question

Level 1

19 points

TV app on MacBook Pro Tahoe not showing the correct poster art

WHY WHY WHY??? I own 2 Apple TV's, 2 iPads, 1 iPhone and Several MacBook Pro's and MacMinis. The new poster art shows up correctly on Apple TV, iPad and the iPhones, but on Desktop or Laptop Macs, the TV app will NOT show the updated artwork. I keep getting the old Landscape artwork, with the blurring on the top and bottom. I know someone from Apple support is going to say to "check this and that' log out and back in, all that. I've done all that numerous times, nothing is causing the TV app on my desktop and laptop Macs (running Tahoe) to repopulate my PURCHASED movies and TV shows with teh correct artwork as shown on the iPad, iPhone and Hardware Apple TV's. Moreover, when I'm on my MacBook Pro and browsing through the store at movies I already own, it shows the correct artwork in the store, but not in my library., This is really frustrating. I've looked all over the net for answers, have tried ChatGPT, and none have given a satisfactory answers. Are there any users out there who have any idea what's going on??

MacBook Pro 16″, macOS 26.0

Posted on Nov 2, 2025 11:21 AM

Reply

Answer 1

Nov 7, 2025 9:22 AM in response to keyboardist

keyboardist wrote:

The new poster art shows up correctly on Apple TV, iPad and the iPhones, but on Desktop or Laptop Macs, the TV app will NOT show the updated artwork.

MacBook Pro 16″, macOS 26.0

verify your software is up to date—

The current stable release of Tahoe including bug fixes, security updates is macOS 26.1

Keep your Mac up to date - Apple Support

To be proactive you can file a bug report / submit your Apple Feedback here: Product Feedback - Apple

further—

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

Reply

Answer 2

keyboardist Author

Level 1

19 points

Nov 7, 2025 9:53 AM in response to leroydouglas

Appreciate the reply but I’m fully up to date, have excited all the typical steps, sign out of Apple TV, sign back in, force Apple TV to redownload all the artwork, it just appears that even when Apple reloads all the poster art from scratch, it still downloads the wrong (or incorrect) artwork. (Meaning the poster art that appears correctly on my hardware Apple TV, iPhone and iPad, and even whole browsing the store on my MacBook Pro. It’s just annoying and hasn’t really been properly working even before Apple changed back to the portrait artwork as opposed to the landscape variety.

Reply