iMac shuts down unexpectedly with 'bug_type: 313' error

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Level 1

4 points

iMac shuts down unexpectedly with 'bug_type: 313' error

Hi, my iMac is turning off by itself, Ive checked the log and encounter this:

{"timestamp":"2025-10-27 10:33:20.91 +0100","bug_type":"313","os_version":"macOS 12.5.1 (21G83)","incident_id":"51774F5C-BE91-4AF9-B594-0B6BF2006A29"}

{"country_code":"NL","session_start":1761557582,"user_guid":"A821E61A-7A85-4A8F-ABFE-BE54CDE0617B","agent":"parsecd\/1 (iMac18,3; macOS 12.5.1 21G83) safari\/1"}

Anyone can help me?

Thanks in advance.

[Re-Titled by Moderator]

Original Title: bug_type":"313"

Posted on Oct 27, 2025 2:36 AM

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Answer 1

Top-ranking reply

rkaufmann87

Level 10

148,416 points

Oct 27, 2025 9:10 AM in response to hnavajas

It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again.

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.

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