During game “sherlock” message appears indicating needs to be connected to internet but connection is showing ok.
Internet icon is showing on both iPad and iphone but error message frequently crops up on iPad.
iPad Air (4th generation)
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If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with your iPad's network stack. Where applicable, the resolution is usually simple; if installed, you may only need to disable or remove the Security App and/or VPN.
If some Apps are working as expected, while others are not - or other devices can connect to your WiFi network - you may find that a restart of your WiFi Router, followed by a restart of your iPad will clear the problem….
To restart your router, disconnect power from the router for at least 30 seconds - then reconnect power to restart. After your router reboots (which may take several minutes), force restart your iPad: