Identifying malware-infected files causing pop-ups on MacBook Air

I was told to post pictures of my files to detect which is causing the malware popup screen to come up and the community can identify which ones to delete. Help!




Posted on Oct 24, 2025 4:02 PM

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Posted on Oct 24, 2025 5:31 PM

Those are the Citrix files. Not sure if you are using that program or not, but you will need to startup in Safe Mode again and remove every Citrix file you see in the folders of the screenshot. There are 4 altogether.


If Citrix is something you use, then you need the updated version as those files were installed in 2017 and don't support the proper signature to be identified as a legitimate file.

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Question marked as Top-ranking reply

Oct 24, 2025 5:31 PM in response to Renee997

Those are the Citrix files. Not sure if you are using that program or not, but you will need to startup in Safe Mode again and remove every Citrix file you see in the folders of the screenshot. There are 4 altogether.


If Citrix is something you use, then you need the updated version as those files were installed in 2017 and don't support the proper signature to be identified as a legitimate file.

Identifying malware-infected files causing pop-ups on MacBook Air

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