Personal iPad is installing MDM settings

Hi :)


I currently have a weird situation with 2 iPads. I will set the scene and hopefully explain clearly as best as I can!


A user has bought their own, personal iPad from direct from Apple, the same user also has a work iPad, that is managed via an MDM solution and is in Apple Business Manager.


The work iPad is logged in with a personal iCloud account, but had an MDM profile installed on it.


The user is now trying to set up the brand new personal iPad, using the same personal iCloud account, but the iPad is now saying it's owned by the company that the users' work iPad is part of and needs to enrol in MDM.


I am at a loss how this is happening - only thing I can think is that MDM profile settings might be copied when setting up via 'Quick Start' or the 'Restore from iCloud backup' option.


Does anyone have any idea why this would happen? I am at a loss


Thanks very much :D



Posted on Oct 21, 2025 7:40 AM

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Posted on Oct 21, 2025 12:10 PM

This is because the user is attempting to set up the iPad from a backup. MDM is embedded into backups for security. Either the other device needs to be unenrolled from MDM before backing up, or the new device needs to be set up as a new device.

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Personal iPad is installing MDM settings

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