iPad 10th generation- Touch ID and Power Button Issues

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iPad 10th generation- Touch ID and Power Button Issues

Hello,

I’m having an issue with my iPad (10th generation). At first, the Touch ID sensor stopped being responsive, I’ve tried all the suggestions about cleaning, updating software, deleting finger data and redoing it but still unresponsive so I disabled it and began using my passcode instead. A few days later, I noticed that the power button also stopped working — pressing it doesn’t lock, wake, or power on the device.

Because both the Touch ID and power functions failed one after the other, I suspect there may be a hardware defect affecting the top button assembly. I’ve been avoiding powering off the device since I may not be able to turn it back on.

Is this a situation where I need a repair replacement?

Thank you for your assistance.

iPad, iPadOS 26

Posted on Oct 21, 2025 5:06 AM

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LotusPilot

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Oct 21, 2025 5:49 AM in response to Deesia

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. Be aware that if the iPad has been shut-down, it should automatically restart if it is connected to its Power Adapter.

Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later you will encounter a situation from which you cannot recover. By example, unless repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.

For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair while expensive will be somewhat less than the cost of a replacement iPad.

As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support

If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.

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