Anyone have problems downloading ancestry file to Rootmagic? Mine stops at 67%. Rootsmagic support had no problem downloading and said it happens a lot with Macs and they don’t know why
[Re-Titled by Moderator]
Original Title: Problems downloading ancestry file
MacBook Air 13″, macOS 26.0
Susanpi999 wrote:
Anyone have problems downloading ancestry file to Rootmagic? Mine stops at 67%. Rootsmagic support had no problem downloading and said it happens a lot with Macs and they don’t know why
"They" will always blame Apple. It means they can get you off the phone.
Try a different browser.
Those stalls are not uncommon with Ancestry to RootsMagic downloads. There's a lot going on there besides just downloading data. And Ancestry often gets busy esp. with large trees and RM has some history of not completing downloads & imports from Ancestry. Best just to keep trying. Are you on the current release of RM (v11)?
I suggest asking in the RootsMagic Communities rather than here. It's either an Ancestry or RootsMagic issue not a Mac or browser issue.
Issue downloading Ancestry file to RootsMagic on Mac
