Obligation to keep the product

Question

Obligation to keep the product

I've owned apple since the iphone 3gs and every time I launch I change devices. In the last 5 years I have been using more devices such as apple tv, macbook, home pod, apple watch, airpods... an applemaniac until I went to buy ipads. And with this last one I had a big problem. The product from the Pro line simply failed 2 times in a row. In 3 months after purchase and effective use of 1 month. This is in the assistance for the full exchange of the product for a NEW one. However, this doesn't interest me anymore, it has already failed twice. I don't want to wait for the third. And by the policies I'm obliged to keep the device. I would like the credit, which I would use even in apple products anyway. Something like that. But forcing me to keep a product that I still don't trust is bordering on an absurdity. Help me Apple

Posted on Oct 15, 2025 3:44 AM

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Answer 1

Oct 15, 2025 3:59 AM in response to Drodrigueslima

This is a user-to-user technical community. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitors nor participates within this Community. As such, your comments here will not be seen or acted upon by Apple.

Having two new devices fail is very unusual - noting that you have provided no indication as to the nature of the problem.

In most countries/regions, Apple offers an unconditional 14-day returns policy - where an unwanted (undamaged) device can be returned for exchange or refund. Upon expiry of the 14-day returns period, device faults will be handled under the Apple limited warranty - this typically being one year, or for EU Member States, two years.

In some countries you may have additional consumer rights legislation - under which you may have additional protected rights.

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