escalate this case to a Senior Advisor for re-evaluation, please. Thank you.

“My device was purchased second-hand.


I have ownership proof and I would like to request a Re-evaluation Case for Activation Lock removal.


The device was incorrectly reported as lost.”

iPhone 16 Pro, iOS 26

Posted on Oct 9, 2025 11:29 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2025 11:38 AM

Apple is not here. We are users like you. We can not escalate issues to Apple.

If you bought a locked used computer, return the computer for a refund. Or, have the previous owner do this:

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


2 replies

escalate this case to a Senior Advisor for re-evaluation, please. Thank you.

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