My Oticon hearing aids won't connect after updating to iOS 26.0.1

Hi,


My wife uses Oticon hearing aids and since upgrading to iOS 26.0.1 the hearing aids don't connect or they don't stay connected. There are times she looks for them in the list of devices and they aren't even listed.


As you can imagine, this is tremendously frustrating and has created a horrible customer experience.


Prior to the upgrade to 26.0.1 they had been working/pairing ok.


Has anyone experienced this and found a solution?


Thanks!

Mike


[Re-Titled by Moderator]

Original Title: iOS 26.0.1 BT issues with hearing aids

iPhone 16 Pro

Posted on Oct 6, 2025 6:59 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 31, 2025 8:24 PM

Here is what I did: turn off Bluetooth. Under General>Accessibility> Hearing Aids, press MFi Hearing Devices that are connected. At bottom of next page, press Forget this Device. At bottom of Settings>General page, press Transfer or reset iPhone. Next page, press Reset. Next page , press Reset network settings (but find your network passwords first)! Restart phone. Turn on Bluetooth. Go to Accessibility>Hearing aids and re-pair your aids. That should work. And then reconnect your network settings with password. Complicated, and it took me an hour to work it out, but it works.

4 replies
Question marked as Top-ranking reply

Oct 31, 2025 8:24 PM in response to miallen

Here is what I did: turn off Bluetooth. Under General>Accessibility> Hearing Aids, press MFi Hearing Devices that are connected. At bottom of next page, press Forget this Device. At bottom of Settings>General page, press Transfer or reset iPhone. Next page, press Reset. Next page , press Reset network settings (but find your network passwords first)! Restart phone. Turn on Bluetooth. Go to Accessibility>Hearing aids and re-pair your aids. That should work. And then reconnect your network settings with password. Complicated, and it took me an hour to work it out, but it works.

Oct 6, 2025 9:47 AM in response to miallen

Have you contacted Oticon support to see if they can assist you with this?


In the mean time, see if any of the following can help resolve this issue:

  • First, double-check that your wife’s specific Oticon model is supported under iOS 26 (Oticon publishes compatibility lists via their “Problems connecting …” support pages). Use the Oticon app (or via her audiologist) to verify the hearing aids’ firmware is up to date.
  • Next, try "forgetting" and re-pairing the hearing aids again: On the iPhone: SettingsAccessibilityHearing Devices (not via Bluetooth settings). Find the Oticon devices and “Forget” them. Turn off Bluetooth on the iPhone. Power off / reset the hearing aids (e.g. remove battery or open & close battery door per Oticon pairing instructions). Then enable Bluetooth, go back to Hearing Devices, and pair them anew. (IMPORTANT!) Don’t let any other device (iPad, Mac, etc.) attempt to auto-connect to the hearing aids until after this is confirmed working.
  • Next, try restarting everything: Fully restart the iPhone (power off → back on). If that doesn’t stabilize, you can try Reset Network Settings (SettingsGeneral Transfer or ResetResetReset Network Settings). After the reset, go through the pairing process again.
  • Finally, disable “Audio Handoff:" In iOS’s SettingsAccessibilityHearing Devices, there’s an Audio Handoff toggle. If enabled, the phone may switch the hearing aids away if it “thinks” another paired Apple device should take over. Turning that off may prevent unexpected switches. Also, in iOS 26 there is a new “Keep Audio in Headphones” in GeneralAirPlay & Continuity that is meant to reduce auto-switching of audio among devices. It’s possible this new setting is interfering with how iOS handles hearing aid connections.


If none of the above resolve the issue, Oticon, and then, Apple if needed, will be your next step(s).

My Oticon hearing aids won't connect after updating to iOS 26.0.1

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