How to return my old Mac?

I've prepped old laptop for return. Now what/ Where do I send it?



[Re-Titled by Moderator]

Original Title: Retun laptop

MacBook Air 13″, macOS 26.0

Posted on Oct 5, 2025 11:31 AM

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Question marked as Top-ranking reply

Posted on Oct 5, 2025 4:50 PM

If this is some kind of preauthorized return or trade-in with Apple, then follow the instructions Apple provided to you. Those instructions could be within the box (if Apple sent you a box), or as an email confirmation, or somewhere in the paperwork you did to create the return.


You can also contact Apple Support directly to ask for assistance. You should give them whatever case ID or reference number associated with the return or trade-in.


2 replies
Question marked as Top-ranking reply

Oct 5, 2025 4:50 PM in response to Periprod

If this is some kind of preauthorized return or trade-in with Apple, then follow the instructions Apple provided to you. Those instructions could be within the box (if Apple sent you a box), or as an email confirmation, or somewhere in the paperwork you did to create the return.


You can also contact Apple Support directly to ask for assistance. You should give them whatever case ID or reference number associated with the return or trade-in.


How to return my old Mac?

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