iTunes authorization on an older iMac.

I am attempting to authorize an iMac G4 in iTunes so I can use it to play my iTunes music collection. When I attempt to authorize the computer or even sign in to my account, it returns a message saying “We could not complete your iTunes Store request. An unknown error has occurred. (-9836).”


The iMac is connected to the internet. I am using iTunes 8.


Any thoughts or guidance would be appreciated. Thank you.

Earlier Mac models

Posted on Oct 2, 2025 1:59 PM

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iTunes authorization on an older iMac.

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