Level 1

16 points

WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked

I recently upgraded to the iPhone 17 and noticed a really frustrating issue with WhatsApp calls. Whenever my phone is locked and I receive an incoming WhatsApp call, the call connects but then gets disconnected automatically after about 4–5 seconds. If the phone is unlocked, everything works fine. If it’s locked, the call just drops on its own. I’ve already tried: Updating WhatsApp to the latest version Restarting the phone Checking background app refresh & notification settings Ensuring internet connection is stable But the problem still persists.

[Re-Titled by Moderator]

Original Title: WhatsApp calls disconnect automatically when iPhone 17 is locked and someone does Video Call it gets disconnected after 4-5 seconds of receiving the call.

iPhone 17, iOS 26

Posted on Oct 1, 2025 2:19 AM

Top-ranking reply

avi_b91

Level 1

14 points

Posted on Nov 4, 2025 7:32 AM

Solution found on Reddit that works flawlessly.

The problem comes from the iPhone 17's new "Centered Frame" camera feature. The effect follows your face. So you have to deactivate it.

Solution :

1. ⁠Start a Whatsapp video call.

2. ⁠Once in the call open the Control Center by swiping down from the top (right) of the screen.

3. ⁠Once in the control center click on “Whatsapp Controls” at the top of the screen.

4. ⁠Then deactivate the “Centered Frame” mode that appears among the other modes by clicking on it.

5. ⁠Cut the call and check if the problem is resolved by receiving a new video call.

Hope the solution works for everyone

View in context

45 replies

Oct 22, 2025 11:21 AM in response to deepesh72

Guys this issue is still there. Hope it gets sorted soon

Kurtosis12

Level 9

76,174 points

Oct 22, 2025 11:31 AM in response to YashDhanuka56

It will be sorted as soon as Meta fixes their software.

Have you not read any of the responses in the two pages of this thread?

Oct 23, 2025 1:41 AM in response to Kurtosis12

It’s understandable that there is an issue and it would be sorted when it’s sorted.

We are just expecting it to be fixed. Be it meta or apple.

i hope you understand the word “Hope”

ALNMHyd

Level 1

8 points

Oct 26, 2025 8:20 AM in response to deepesh72

I recently bought iPhone 17 but Whasapp video incoming calls goes down after 5 seconds even when the phone is unlocked. Not sure why?

Nov 3, 2025 5:52 AM in response to deepesh72

Same here!

bought iPhone 17 for myself and 16 for my wife. It only happens on my 17

Nov 6, 2025 4:15 PM in response to avi_b91

yess thank you it worked!

Nov 6, 2025 4:15 PM in response to avi_b91

Yess thank you it worked

Nov 6, 2025 5:02 PM in response to avi_b91

That works!! What is this feature and what am I missing now? 😆

ALNMHyd

Level 1

8 points

Nov 6, 2025 5:18 PM in response to deepesh72

Oh yes. Thank you very much. Toggling the centre frame has worked well. Great 🙏👍

Nov 7, 2025 2:05 AM in response to deepesh72

Great, so i need to disable one of the features that made me buy the phone in the first place. Wow. £700 guys!!!

Nov 8, 2025 8:01 AM in response to avi_b91

This indeed solved the issue

Nov 8, 2025 11:50 PM in response to avi_b91

This solution works for me

Shabana2

Level 1

8 points

Nov 22, 2025 7:07 AM in response to avi_b91

Thank you. I had the exact same problem and this worked

Nov 24, 2025 11:15 AM in response to avi_b91

Yes,this works perfectly fine. Thank you

Lisalehi

Level 1

8 points

Nov 27, 2025 3:56 PM in response to deepesh72

I cannot find the cantered frame in there! Can someone say how to find it. I went to control center while in whats app call and couldn’t see it.

WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked