Level 1

16 points

WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked

I recently upgraded to the iPhone 17 and noticed a really frustrating issue with WhatsApp calls. Whenever my phone is locked and I receive an incoming WhatsApp call, the call connects but then gets disconnected automatically after about 4–5 seconds. If the phone is unlocked, everything works fine. If it’s locked, the call just drops on its own. I’ve already tried: Updating WhatsApp to the latest version Restarting the phone Checking background app refresh & notification settings Ensuring internet connection is stable But the problem still persists.

[Re-Titled by Moderator]

Original Title: WhatsApp calls disconnect automatically when iPhone 17 is locked and someone does Video Call it gets disconnected after 4-5 seconds of receiving the call.

iPhone 17, iOS 26

Posted on Oct 1, 2025 2:19 AM

Top-ranking reply

avi_b91

Level 1

14 points

Posted on Nov 4, 2025 7:32 AM

Solution found on Reddit that works flawlessly.

The problem comes from the iPhone 17's new "Centered Frame" camera feature. The effect follows your face. So you have to deactivate it.

Solution :

1. ⁠Start a Whatsapp video call.

2. ⁠Once in the call open the Control Center by swiping down from the top (right) of the screen.

3. ⁠Once in the control center click on “Whatsapp Controls” at the top of the screen.

4. ⁠Then deactivate the “Centered Frame” mode that appears among the other modes by clicking on it.

5. ⁠Cut the call and check if the problem is resolved by receiving a new video call.

Hope the solution works for everyone

View in context

45 replies

LD150

Level 10

99,223 points

Oct 17, 2025 12:01 PM in response to YashDhanuka56

YashDhanuka56 wrote:

No. The app is not broken! if that was the case then it would be the same for many

but its just happening with iPhone 17 so its an apple issue and not a meta issue

fix it

Your logic is flawed. Meta would have received pre release iphone 17s and ios26 beta, it was up to them to fix problems before you got the 17/26 combo. And boy are they fixing them, daily.

Uniqqqq

Level 1

20 points

Oct 22, 2025 10:48 AM in response to deepesh72

I recently bought iPhone 17 too. So others say that when their phone is locked the call automatically disconnects after 5 seconds. Mine happens in video calls too. In video calls even if the phone is locked we have to unlock it with face id to see the other person so after doing that too the call automatically disconnects. This happens not only in WhatsApp but in phone calls too. If i receive phone calls i don’t understand why it ends after 5/6 seconds?????

Oct 1, 2025 7:42 AM in response to Kurtosis12

Why? It’s not happening for my other devices. It’s just happening for IPhone 17 on ios 26

Oct 1, 2025 7:58 AM in response to deepesh72

Same here. This is super frustrating

Oct 6, 2025 1:01 PM in response to Kurtosis12

No. The app is not broken! if that was the case then it would be the same for many

but its just happening with iPhone 17 so its an apple issue and not a meta issue

fix it

Oct 9, 2025 6:29 PM in response to deepesh72

I am facing the same issue. Upgraded to iphone 17 and now the incoming whatsapp call gets disconnected automatically after 3-4 seconds. I never faced this issue in my earlier iphone. Please fix this.

Kurtosis12

Level 9

76,174 points

Oct 9, 2025 7:31 PM in response to Priyanka_billo311

Please fix this

No, this is not an Apple issue.

Oct 12, 2025 5:43 PM in response to deepesh72

I’m having the same issue, what can we do to get Apple to resolve? I imagine this must be a huge problem for international customers as well.

Oct 16, 2025 8:00 AM in response to deepesh72

Same with me!!! Bought couple of days ago Iphone 17, had iphone 13 and everything worked fine. I sent them email but no reply. Does anyone have a clue how to fix this?

Kurtosis12

Level 9

76,174 points

Oct 16, 2025 9:26 AM in response to teodora267

Does anyone have a clue how to fix this?

Yes, you wait until Meta fixes their broken software.

Oct 17, 2025 11:44 AM in response to deepesh72

Please me also facing the same thing on iphone 17. Apple please do your thing before i viral about this

manu_15

Level 1

8 points

Oct 19, 2025 9:08 AM in response to deepesh72

Facing the same issue in iPhone 17

WhatsApp incoming video call is getting disconnected after 3 to 4 seconds

Oct 21, 2025 12:33 AM in response to deepesh72

Everything the same here. Brand new iPhone 17 and the calls drop after a few seconds. I had multiple iPhones before this and none of them ever had a problem like this. 🤷🏻‍♂️

Oct 21, 2025 11:36 AM in response to Sumitsh

Same here, how and what to do to get this fixed

Oct 22, 2025 11:14 AM in response to Kurtosis12

how

WhatsApp calls disconnect after 4-5 seconds when iPhone 17 is locked