FaceTime doesn’t work on iPhone 16

FaceTime feature is not working on my iPhone 16 and contacted the mobile operator which confirmed that they activated it on my eSIM

Posted on Sep 30, 2025 1:43 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2025 11:55 PM

Re: FaceTime doesn’t work on iPhone 16


Wondering what happens when you try to use FaceTime ...

eg: an error message may point to the cause of the situation so it can be solved.

Will try to cover a few of the possibilities below, but can only guess at this stage..


Wondering too, which iOS version is installed on your iPhone 16 ...

Eg: You may need to update your iPhone's iOS version to the current version (iOS 26.0.1.)

Note:

It is always wise to back up your iPhone before hand, if you decide to updat the iOS vrsion.


You generally need a strong wi-fi signal to use FaceTime, or you can pay to use cellular data.

____________________________________________

Apple support have articles online that may help: Eg:

Check you are signed in to your iPhone with the correct Apple Account you use for FaceTime:

See: Get started with FaceTime on iPhone - Apple Support

Eg says: "Set up FaceTime

Go to the Settings app , tap Apps, then tap FaceTime. Make sure FaceTime is turned on,

and sign in to your Apple Account if you want to use it with FaceTime (so you can

move the call between your devices, for example).


If more than one contact method appears below “You can be reached by FaceTime at,” you

can tap to select or deselect it."

_________________________________________________

Else: An activatio error ? You may need to activate FaceTime in order to use it: See what to do:

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support


Tips on how to: Use FaceTime on your iPhone or iPad - Apple Support

1 reply
Question marked as Top-ranking reply

Sep 30, 2025 11:55 PM in response to Nahaneeeho

Re: FaceTime doesn’t work on iPhone 16


Wondering what happens when you try to use FaceTime ...

eg: an error message may point to the cause of the situation so it can be solved.

Will try to cover a few of the possibilities below, but can only guess at this stage..


Wondering too, which iOS version is installed on your iPhone 16 ...

Eg: You may need to update your iPhone's iOS version to the current version (iOS 26.0.1.)

Note:

It is always wise to back up your iPhone before hand, if you decide to updat the iOS vrsion.


You generally need a strong wi-fi signal to use FaceTime, or you can pay to use cellular data.

____________________________________________

Apple support have articles online that may help: Eg:

Check you are signed in to your iPhone with the correct Apple Account you use for FaceTime:

See: Get started with FaceTime on iPhone - Apple Support

Eg says: "Set up FaceTime

Go to the Settings app , tap Apps, then tap FaceTime. Make sure FaceTime is turned on,

and sign in to your Apple Account if you want to use it with FaceTime (so you can

move the call between your devices, for example).


If more than one contact method appears below “You can be reached by FaceTime at,” you

can tap to select or deselect it."

_________________________________________________

Else: An activatio error ? You may need to activate FaceTime in order to use it: See what to do:

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support


Tips on how to: Use FaceTime on your iPhone or iPad - Apple Support

FaceTime doesn’t work on iPhone 16

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