Face ID opening with someone elses

My Face ID has been opening with another persons. It’s a family member who I am not close with. She has took money out of my card and sent it to herself to. I’ve tried everything to fix this but nothing is working. It keeps opening with her face. It’s only been 9 months I’ve brought this iPhone 12 Pro Max so I am very upset with this. I would like apple to fix this. I want a replacement for this phone!

iPhone 12, iOS 18

Posted on Sep 21, 2025 7:28 AM

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Question marked as Top-ranking reply

Posted on Sep 21, 2025 7:51 AM

  • Does your family member know your Passcode, or ever used the Passcode in the past?
  • Have you deleted all Face data and the Alternate and set it up again?
  • Have you changed your Passcode?


When a face is not detected and the correct passcode is entered, the Face data is updated to reflect those changes, so if you allow other people to access your device with your Passcode, then it will "learn" their face details. Some important points about Face ID can be found here:

  • The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is less than 1 in 1,000,000 with a single enrolled appearance whether or not you're wearing a mask.
  • The statistical probability is higher — and further increased if using Face ID with a mask — for twins and siblings that look like you, and among children under the age of 13, because their distinct facial features might not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate.
  •  If there is a more significant change in your appearance, like shaving a full beard, Face ID confirms your identity by using your passcode before it updates your face data. 

About Face ID advanced technology - Apple Support


You are not going to get a replacement for an iPhone 12 that was obviously purchased used or from an unauthorized seller, since you said it was 9 months ago. You can certainly schedule an appointment with Apple for diagnostics.

Genius Bar Reservation and Apple Support Options - Apple



1 reply
Question marked as Top-ranking reply

Sep 21, 2025 7:51 AM in response to Sanazamankhel

  • Does your family member know your Passcode, or ever used the Passcode in the past?
  • Have you deleted all Face data and the Alternate and set it up again?
  • Have you changed your Passcode?


When a face is not detected and the correct passcode is entered, the Face data is updated to reflect those changes, so if you allow other people to access your device with your Passcode, then it will "learn" their face details. Some important points about Face ID can be found here:

  • The probability that a random person in the population could look at your iPhone or iPad Pro and unlock it using Face ID is less than 1 in 1,000,000 with a single enrolled appearance whether or not you're wearing a mask.
  • The statistical probability is higher — and further increased if using Face ID with a mask — for twins and siblings that look like you, and among children under the age of 13, because their distinct facial features might not have fully developed. If you're concerned about this, we recommend using a passcode to authenticate.
  •  If there is a more significant change in your appearance, like shaving a full beard, Face ID confirms your identity by using your passcode before it updates your face data. 

About Face ID advanced technology - Apple Support


You are not going to get a replacement for an iPhone 12 that was obviously purchased used or from an unauthorized seller, since you said it was 9 months ago. You can certainly schedule an appointment with Apple for diagnostics.

Genius Bar Reservation and Apple Support Options - Apple



Face ID opening with someone elses

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