Why is it on real issues with iTunes the Community "closes out" an issue to suppress it?

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Why is it on real issues with iTunes the Community "closes out" an issue to suppress it?

There are a lot of iTunes issues, many of which some of us have figured out real resolutions instead of "Move to Apple Music" as the default answer. BUT ... when we find our issue and try to comment ...

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What gives?

We are not doing users a service when we try and silence real issues here.

iTunes is one of the primary things that brought Apple back from the grave.

I've got songs that are disappearing, only to find that iTunes is now moving them around and consolidating artists songs by throwing them into "Compilations" categories, leaving the artists folders empty now, and my system complaining that my music can no longer be found.

Apple cannot just "ignore" the issues with iTunes but needs to come up with resolutions. Not everybody wants to pay monthly for Apple Music. Some of us live "off-the-grid" alot, and subscription services just don't work.

Please don't blow off my inquiry here and close it out ...

Give us a chance to find a resolution.

I spent years learning the iTunes file structure and got all my stuff organized into that structure, only to have Apple now start a hide-and-seek session with songs I paid for to keep!

MacBook Pro 13″, macOS 15.6

Posted on Sep 19, 2025 4:56 PM

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Answer 1

Sep 19, 2025 5:30 PM in response to Rich Allcorn

Apple closes inactive threads, as the information in older threads tends to become outdated, and are targets for spam replies.

Apple prefers people open new threads, and many folks will open new threads for even well-discussed topics.

Search for the “This thread has been closed by the system or the community team“ text you’ve posted, and you’ll find lots of closed threads for lots of topics.

Starting with macOS 10.15, the iTunes app for Mac was replaced by the Apple Music app — the app, as differentiated from the confusingly-named Apple Music subscription — and by Finder. iTunes is getting replaced on Windows PC more recently.

There are third-party music apps too, if you require features not available with the Apple Music app.

Reverse-engineering the internal storage structures of apps tends to meet trouble as Apple makes changes. Particularly useful in the case of the Apple Music library, there is an API or three. Examples, too.

As for your question? Is there a question? You can either post your question here and link to older threads or other citations as appropriate, or can start a new thread and link to citations as you determine is appropriate.

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