How do I change the region on my child’s account

Hi. Me and my husband have our Apple ID connected to the UAE. My daughter’s region is set as the UK. How do I change her region, do I need to add a payment method for her ? She doesn’t have a UAE phone number so can’t set up with phone number either. The reason we are wanting to change the region is because we are unable to share Apple Arcade with her (I read on here that it may be due different regions)

Posted on Sep 16, 2025 01:37 PM

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1 reply

Sep 16, 2025 01:46 PM in response to Zenruq

Users are supposed to have their accounts set to the region where you live. I know that's not what you want for solution but it's how Apple does things. To change country she would have to have a UAE telephone number, and probably a UAE payment method too. Apple is pretty strict about their regional restrictions and does not make it easy for you to set your account to a country where you do not reside.


The article Change your Apple Account country or region - Apple Support describes how to change your Apple ID country or region, and the requirements and results of doing this.


You may encounter various issues and here is how to deal with them:


● Subscriptions

Make sure you have canceled all your subscriptions (see: If you want to cancel a subscription from Apple - Apple Support ) and wait for any memberships, pre-orders, movie rentals, or season passes to fully expire. Items will still be active until their expiration date. You need to contact Apple and request any ongoing items you have be ended immediately if you do not want to wait until they expire naturally.

● Remove all your Apple Account balance using one of these ways:

- Add a credit or debt card as a payment method to your Apple ID and buy items just in excess of your remaining Apple ID balance. This will use up all the balance and any excess will get charged to the card, leaving nothing in your account.

- Contact Apple using this link --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198 and ask them to remove your balance (they will keep it).


● Payment Methods. In the first link above Apple says: "Make sure that you have a payment method for your new country or region." Refer to the list in: Payment methods that you can use with your Apple Account - Apple Support Note that some payment methods in that list may not be acceptable to set as a payment method for country change purposes.; for example, account balance.

Here is where I challenge declarations made by other forum contributors that the payment method must come from the new country. Apple does not say that. The statement from Apple, and Apple referring to the link, to me only says that the broad payment type must be valid in the new country (e.g., mobile billing is not valid in all countries). I do not see anywhere where it says the specific payment method (e.g., the bank issuing a credit card) must originate from the new country. Apple through the years appears to have deliberately avoided making a simple, clear statement about this, which suggests to me they have more complex criteria other than it must be a payment method from the same country (e.g., the billing address has to be in the new country even if the card is from a different country). Still, using one from a financial institution in your new country may be the easiest way to ensure you don’t run into problems.

● Pending purchases and refunds

If you have pending purchases, or refunds in the process of being returned to you, you will have to wait until these clear.

● Leave or disband any Family Sharing groups.

Refer to Leave Family Sharing - Apple Support

● Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple Account is grayed out in Settings, or you can't sign out - Apple Support

For items where you need to contact Apple to resolve an issue:

Click here ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


See a list of Apple phone numbers around the world. Click here --> Contact Apple Support - Apple Support


How do I change the region on my child’s account

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