Subscription not working and refund rejected

The app in the App Store includes a 7 day free trial to make sure it works as expected for you. Cancelling a day before the trial period ends is all that is needed to prevent a subscription charge. In most cases all transactions in the App Store are final, but at times Apple may provide a compassionate refund. It should never be expected though.

The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.

According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “

If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple Support - Apple Support

What is true is Apple says, "All transactions are final." Apple can on occasion issue a refunds out of the kindness of their hearts, but they do not have to. Nor do they have to provide a reason so you may have to see what you can make about the reasons they mention (e.g., you have asked for too many refunds -- and no, we don't know how many is too many) and fraud. Please read what I posted before because apart from what other people in positions like yourself post here (which is mostly being refused a refund), that's all we know about how Apple does things.

I can understand you are not happy but the people on this forum are consumers like yourself who have a somewhat pragmatic perspective on this. If you do not like how Apple does things, click on this link for Apple products feedback links --> Product Feedback - Apple

Apple may not respond but your comment will be read.

To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Sign-In & Security. Tap Two-Factor Authentication, tap Edit (above the list of trusted phone numbers), then enter your device passcode when prompted. Add or remove the number, then tap Done.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Sign-In & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://account.apple.com and sign in.

2) Follow Account Security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.

Since you are apparently not going to get a refund, what you can do is work with Apple and/or the developer about the subscription not appearing.

monika.k wrote:

Unfortunately that not true. I asked for refund they refused , I appealed the decision and they refused again. I contact app support and they say they can’t find a fix and nothing they can do! So now I have subscription that doesn’t work express vpn also said nothing they can do as I was billed by apple

That is what the developer claims right in the App Store where it is downloaded. If not cancelled before the 7 day free trial, you will be charged for a subscription. The 7 day free trial does not mean you can get a refund, it means you are only charged on the 7th day and to avoid that charge, you have to cancel a day before. Free Trials can only be used once, so if you already used one for Express VPN, it would not be available. While it is true, the developer cannot issue a refund, there is no reason why they cannot resolve the problem you are having with their app. They did update the app yesterday to fix bugs, so if that is the one you are using, follow up with Express VPN for the problem you are having with the app. You are beyond the point of getting a refund, so now focus resolving the problem using the app with the developer. Many others use the app without a problem, although not one I would personally recommend.

As I think we have both suggested already, since Apple is refusing the refund then that still leaves open the option to having Apple and/or the developer remedy the situation by getting your subscription working again. If you just keep on asking about a refund which they have refused several times, that isn't a viable option. Contact them again and ask them to please get the subscription status updated.