Updating payment method and download apps on a disabled Apple Account

I think all start at where I unsubscirbed one app in my Ipad, which is wrrongly auto withdraw from my bank account, so , in order to prevent continuesly auto-withdaw the conseconce, I decide to delete my payment method. prabably it is the cause. I tryed search help from the community, but I faild to find solution.



[Re-Titled by Moderator]

Original Title: apple account disabled, I can't donwnload app, I can't add payment(shows: Your Media & Purchases account ahs been disabled)

iPad

Posted on Sep 15, 2025 02:41 AM

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2 replies

Sep 15, 2025 08:41 AM in response to kaster_51

Hello,


The problem with dealing with it the way you did was your card was considered to be bad or compromised and so Apple will not accept it again as a payment method. You need to get the card re-issued.


If a message says 'Your Media & Purchases account has been disabled' - Apple Support read that eponymous support article if you see that message or one saying: “You cannot login because your account has been locked.” This is not something anybody on this forum can resolve for you. Tap or click on this link and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple Support - Apple Support


Use the above resources I provide to contact Apple instead of starting at the top level general support link at Contact - Official Apple Support . The special contact link I provided is the most direct contact method to get to the right people at Apple and it is the one Apple suggests you use. I am saving you the trouble and time looking for it. 😉


If it is another reason, post with more details.


Updating payment method and download apps on a disabled Apple Account

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