I bought a new phone and when I enter the serial number on the official website it says Purchase Date Not Validated, and at the top it says that this is not an iPhone 16 Pro Max, but an iPhone 16. I don’t understand if this is normal or a bad sign?
[Re-Titled by Moderator]
Original Title: Oddities when entering serial number
iPhone 16 Pro Max
A new phone purchased from an authorized reseller should get its purchase updated within a few days after purchase, at most.
What to do about purchase date: About the warranty coverage for your Apple device - Apple Support
Purchases from other vendors can be problematic:
If you’re in Russia — as might be inferred from your earlier CIS reference — the embargo makes all of this yet more problematic.
A new phone purchased from an authorized reseller should get its purchase updated within a few days after purchase, at most.
What to do about purchase date: About the warranty coverage for your Apple device - Apple Support
Purchases from other vendors can be problematic:
If you’re in Russia — as might be inferred from your earlier CIS reference — the embargo makes all of this yet more problematic.
frxz3nn wrote:
Online store like amazon, but another.
I would suggest you return the iPhone. It appears it won't have warranty support and may have either been a stolen iPhone or one tampered with. The thing with large online stores like Amazon is they have the Official Apple Store, Amazon's Refurbished Store, but then there's also unauthorized sellers.
frxz3nn wrote:
Online store like amazon, but another.
I'd return the phone for refund immediately. ONLY buy Apple devices from Apple Authorized Sellers. Buying from anyone else and you don't know what you're getting, or if it's really new.
Where did you purchase this iPhone from?
Online store like amazon, but another.
My iPhone serial number shows invalid purchase date
