Hi, I’m based in Cauayan City, Isabela. A shop here claims to be an authorized Apple and Samsung seller/service provider (WizardTech/JT Mercader Computer Center). Can you please confirm if they are truly authorized? I want to make sure before I bring in my devices.”
[Re-Titled by Moderator]
Original Title: Authorized seller
Thank you for confirming this. That matches what I suspected. For reference, I’ve attached screenshots of WizardTech’s Facebook post where they claim to be an ‘authorized Apple and Samsung store’ and my direct inquiry to them about Apple products (which they avoided answering). I wanted to make sure Apple is aware, since customers in our area might be misled into thinking they are official. Please let me know if there’s a way I can forward these directly to Apple’s compliance team.
[Edited by Moderator]
Thank you for the clarification.
Just to add more context: I directly messaged the shop (WizardTech / JT Mercader Computer Center in Cauayan City, Isabela). They confirmed in writing that they are selling Apple products such as iPads, iMacs, MacBooks, and Apple Watches.
However, I remain skeptical about the warranty coverage and authenticity of these products since the shop is not listed in Apple’s authorized reseller database. There is also no clarity on where exactly these units are being procured.
For consumers like me, this is concerning — because customers might assume they are buying from an “authorized Apple store” when in fact the shop is not recognized by Apple. I wanted to share this so that other customers are aware and so that Apple’s compliance team can take a closer look.
[Edited by Moderator]
In most countries, it is perfectly legal to sell Apple devices without being an Apple Authorized Reseller. It is perfectly legal to service Apple devices without being an Apple Authorized Service Provider. But it will affect Apple warranty on the products and other official Apple service options.
The claim to be “authorized“, can only be given by Apple.
I’m not sure where you could report the store claim, but the Apple Support staff should be able to tell you.
I wanted to share this .... so that Apple’s compliance team can take a closer look.
Remember that this is a is a community of end users, not Apple employees. Apple will not see your concern here. You can use the links provided, consider using this one that goes to Apple Legal:
Apple - Legal - Counterfeit Questions (it covers other intellectual proper issues beyond just product counterfeiting)
or write Apple:
That is not listed as such in Apple’s authorized points of sale database.
Apple lists a few Power Mac Center shops in ‘nearby’ Santiago City and Tuguegarao City, though.
.
Confirming authorized Apple and Samsung service provider in Cauayan City, Isabela
