Certain songs will not play in Apple Music Web Player

I tried this for 1 file and it seemed to work:

1. Log out of all browsers and Apple Music apps.
2. Close all Apple Music apps.
3. On the computer that holds the music file, sign into the Apple Music app.
4. Go to Settings->General and turn off "Sync library".
5. Go to Library->Songs and find the song that will not play.
6. Click on the "More" button (the 3 dots to the right of the song) and hover over "Show in Playlist" (if available). (Note the playlist(s) this song belongs to as it may need to be re-added later.)
7. Sign out of Apple Music app.
8. On a phone, open the Apple Music app and sign in.
9. Go to Library->Songs and find the song that will not play.
10. Press on the song and a pop-up window will appear.
11. Select "Delete from Library" and confirm.
12. Sign out of Apple Music app and close app on the phone.
13. On the computer that holds the music file, sign into the Apple Music app.
14. Verify the song is still in the aforementioned playlists. If it is not, re-add it.
15. Go to Settings->General and turn on "Sync library". The library on the computer should start syncing with the cloud library.
16. Once the sync has completed, sign out the app then sign back into the app again. This will cause a re-syncing process to start again. Once that process is complete, sign out of the app on the computer.
17. Open your favorite web browser and head to the Apple Music Web Player.
18. Sign into the Web Player and attempt to play the song. (I recommend to go to Library->Songs, finding the song just before the one in question and play it. Once it completes, the song you just deleted earlier should begin to play.)

This was the process I had to perform just to get 1 song to play. It looks like I have lots of songs that are in this state.

TT2, let me know if you think I missed a step.

I wonder if there's a way to delete the entire contents of the cloud library and have the computer's library reloaded.

KB

That sounds like a potential solution and would resolve the issue if the file had been corrupted when loaded to the cloud. But, if the file had been corrupted, why would it play in the Apple Music app running on my phone (not where the physical file is), but it won't play in the Apple Music Web Player (on any computer/phone/browser)?

Curious.

Anyway, thanks for the potential solution!

I'll give a try in a bit and report back.

KB

This library is a mix of files purchased through iTunes and uploaded CDs.

There were no songs on the phone I used when I started. In fact, I had to install the Apple Music app on my phone to test a clean scenario.

Some of the songs are in playlists and some are not. I did find an album with only 3 songs and none of those songs would play in the Web Player.

I couldn't find a common thread between them.

KB

One thing I did notice on the Web Player. If a non-playing song is in a playlist, when the cursor is hovering over the song title, the song title does not turn to a hyerlink (underlined). All the other songs in the playlist that do play will turn to a hyperlink when the cursor hovers over the song title.

KB

Re-posting an earlier reply:

This library is a mix of files purchased through iTunes and uploaded CDs.

There were no songs on the phone I used when I started. In fact, I had to install the Apple Music app on my phone to test a clean scenario.

Some of the songs are in playlists and some are not. I did find an album with only 3 songs and none of those songs would play in the Web Player.

I couldn't find a common thread between them.

KB