Error 0xE80000A Trying to Sync iTunes Library

Hi Folks,

Specs

• iPhone 16ProMax
• Windows 11Pro 24H2 patched up to this month
• CheckPoint ZoneAlarm EndPoint protection.

I'm trying to connect my iPhone to my Pc to Sync offline music. After hitting "trust" on the iPhone when connecting USB and entering Passcode iTunes displays 0xE80000A and cannot sync, or even show the phone as a device.

• I've tried uninstalling Endpoint protection and re-trying. No change
• I've tried uninstalling iTunes and reinstalling from MS Store. No change
• Tried a different cable. No change
• Deleted and re-installed Apple Mobile Device Driver. No change

iTunes diagnostics says I have no USB controllers (attached), which is not the case so don't know if compatibility issue somewhere there, or other issue? Has anyone experienced this and can advise?

Microsoft Windows 11 x64 (Build 26100)



Micro-Star International Co., Ltd. Desktop MPG
Z790 Infinite X2



iTunes 12.13.7.1



Store Package 12137.1.3025.0



FairPlay 2.20.6



Apple Mobile Device Driver 538.0.0.0



Bonjour 3.1.0.2 (333.18)



Gracenote SDK 3.06.1.3084



Gracenote MusicID 3.06.1.3084



Gracenote Submit 3.06.1.3084



Gracenote DSP 3.06.1.3084



 



iTunes Serial Number 0000013C9A3C468C



 



Current user is not an administrator.



The current local date and time is 2025-08-30
01:07:33.



iTunes is not running in safe mode.



WebKit accelerated compositing is enabled.



HDCP is supported.



Core Media is supported.



Display scaling 100.00



 



**** Runtime Libraries ****



 



c:\windows\system32\ucrtbase.dll: 10.0.26100.4768



c:\program
files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33728.0_x64__8wekyb3d8bbwe\msvcp140.dll:
14.40.33728.0



c:\program
files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33728.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll:
14.40.33728.0



c:\program
files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.33728.0_x64__8wekyb3d8bbwe\vcruntime140.dll:
14.40.33728.0



 



**** External Plug-ins Information ****



 



 



Bonjour service 3.1.0.2 (333.18) is currently
running.



 



**** Network Connectivity Tests ****



 



Network Adapter Information



 



Adapter Name:       {38AFDF60-010F-47AF-BB88-E8163BDBBFAF}



Description:            Intel(R)
Ethernet Controller I226-V



IP Address:             192.168.5.101



Subnet Mask:         255.255.255.0



Default Gateway:   192.168.0.1



DHCP Enabled:      No



DHCP Server:        



Lease Obtained:     Thu
Jan  1 00:00:00 1970



 



Lease Expires:       Thu
Jan  1 00:00:00 1970



 



DNS Servers:         192.168.5.253



                                1.1.1.1



 



Adapter Name:       {6CA81391-C15F-4768-9003-C23AF47A2CF8}



Description:            Hyper-V
Virtual Ethernet Adapter



IP Address:             192.168.144.1



Subnet Mask:         255.255.240.0



Default Gateway:   0.0.0.0



DHCP Enabled:      No



DHCP Server:        



Lease Obtained:     Thu
Jan  1 00:00:00 1970



 



Lease Expires:       Thu
Jan  1 00:00:00 1970



 



DNS Servers:         



 



Active Connection: LAN
Connection



Connected:             Yes



Online:                    Yes



Using Modem:        No



Using LAN:             Yes



Using Proxy:           No



 



Firewall Information



 



Windows Firewall is off.



 



Connection attempt to Apple web site was
successful.



Connection attempt to browsing iTunes Store was
successful.



Connection attempt to purchasing from iTunes Store
was successful.



Connection attempt to iPhone activation server was
successful.



Connection attempt to firmware update server was
successful.



Connection attempt to Gracenote server was
successful.



Last successful iTunes Store access was 2025-08-30
01:03:47.



 



 



**** Device Connectivity Tests ****



 



iPodService not found.



AppleMobileDeviceProcess 543.0.0.15 is currently
running.



 



No Universal Serial Bus Controller found.



 



No FireWire (IEEE 1394) Host Controller found.



 



**** Device Sync Tests ****



 

No iPod, iPhone or iPad found.