Face ID not recognizing face on iPhone with device protection mode

My face ID stopped recognizing my face? It was working fine the whole day but suddenly it can’t pick up my face at all, and I can’t reset it since i have device protection mode on


[Re-Titled by Moderator]

Original Title: FACE ID stopped working

iPhone 13 Pro Max, iOS 18

Posted on Sep 2, 2025 02:30 PM

Reply
2 replies

Sep 2, 2025 03:02 PM in response to Danishwel

Read about your options in the article below. Do you have SDP set to "always"? If you have, you must get FaceID working again.


About Stolen Device Protection for iPhone - Apple Support


Have you radically altered your appearance since setting up FaceID? Wearing something you weren't before? You may need to be proactive in future.

Set up Face ID on iPhone - Apple Support

"To set up an additional appearance for Face ID to recognize, go to Settings > Face ID & Passcode > Set Up an Alternate Appearance, then follow the onscreen instructions."



Sep 2, 2025 03:44 PM in response to Limnos

i haven’t set my SPD to “always”, it’s set up to “Away from familiar locations” and i haven’t changed anything about my appearance either, it just randomly stopped recognizing my Face? I can’t even put an alter appearance because of the SPD thing. I checked if my Ipad had the same issue but it didn’t so im guessing it’s a problem with the lens but I’m not sure

Face ID not recognizing face on iPhone with device protection mode

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