My son cannot accept my invitation to join the family, as indicate he is part of another family

Question

Level 1

4 points

My son cannot accept my invitation to join the family, as indicate he is part of another family

My 13 years old son has just created an apple account, with his iphone. I sent him an invitation for him to join the family, but when he clicks to accept it, he is notified that this account is already part of a family. It does not specify which one, and does not allow him to leave it (need for an adult). I have checked our respective apple account, no information. We are stuck.

Can you guide me in forcing the said-connection with a family preventing him to join ours?

Thanks

Laure

Windows, Windows 11 (22631)

Posted on Sep 1, 2025 9:04 AM

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Answer 1

Phil0124

Level 10

215,876 points

Sep 1, 2025 9:19 AM in response to laure98

How did he create the Apple Account?

what did he do exactly?

What account was being used on the device before he created his?

Did he completely sign out of the old account on his device? In all 4 locations an Apple Account can be signed into?

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Answer 2

Phil0124

Level 10

215,876 points

Sep 1, 2025 10:51 AM in response to laure98

Renewed by who? Apple ? Some other party?

When he set it up, was the iPhone at the Welcome screen?

Or was it already at the home screen and he just logged in Settings?

Check the Apple Account logged in at Settings ➜ Apple Account ➜ Media & Purchases? Is it his account?

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Answer 3

laure98 Author

Level 1

4 points

Sep 1, 2025 9:27 AM in response to Phil0124

It is a renewed phone, bought few days ago, we cannot find any thing from an older account. He created his Apple account when requested to set up the phone.

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Answer 4

laure98 Author

Level 1

4 points

Sep 1, 2025 11:21 AM in response to Phil0124

Thanks for your help.

We bought it via Amazon. the phone was on welcome screen and when checking as recommended, it is my son's account indeed.

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