MacBook Air factory reset stuck after entering password

im trying to factory reset my macbook but after i enter my password and press continue nothing happens, i get to the part where it asks for my password, enter it and press continue and it tells me my iclouds still syncing and that i might lose data, which i couldnt care less about and then after i press continue again nothing happens it just sits there



[Re-Titled by Moderator]

Original Title: im trying to factory reset my macbook but after i enter my password and press continue nothing happens

MacBook Air, macOS 15.3

Posted on Aug 28, 2025 05:31 PM

Reply
1 reply

Aug 29, 2025 09:55 AM in response to Mason634

Mason634 wrote:

im trying to factory reset my macbook but after i enter my password and press continue nothing happens, i get to the part where it asks for my password, enter it and press continue and it tells me my iclouds still syncing and that i might lose data, which i couldnt care less about and then after i press continue again nothing happens it just sits there


[Re-Titled by Moderator]
Original Title: im trying to factory reset my macbook but after i enter my password and press continue nothing happens


Then sign out of your Apple ID/iCloud and try again...(?)


ref: What to do before you sell, give away, trade in, or recycle ...


ref: Erase your Mac and reset it to factory settings


MacBook Air factory reset stuck after entering password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.