New phone and not getting text notifications from my credit card
[Re-Titled by Moderator]
Original Title: I have an Apple 16e purchased June 26 and since then I have been unable to receive text messages from my Citicard. They have reset everything several times and say it is a phone issue.
iPhone 16e, iOS 18
If only your Citicard is affected, and if you have the same phone number, and if you have logged into Citicard and checked your alerts settings to make sure all is in order and the phone numbers are correct, and if you also checked your ‘blocked’ list, and if everything else is working, then it simply cannot be an iPhone or Apple issue.
If I were placing a bet I would put my money on your Message app blocked list.
Block, filter, and report messages on iPhone - Apple Support
Also check Settings->Apps->Messages->Message Filtering->make sure Filter Unknown Senders is OFF. However, if it was ON every message from a sender not in your contact list would be affected, not juts CitiCard.
Block phone numbers, contacts, and emails on your iPhone or iPad - Apple Support
See if any of these support documents are of help.
Unable to receive Citicard text notifications on new iPhone 16e
