Apple TV app is not responding on my Sony TV

The Apple TV app is not responding on my Sony tv but is working on two other tvs and my phone. I have reset the app, deleted the app and reinstalled it and it is still not responding. All other streaming apps are working. I am accessing the streaming services with a Roku stick.




[Re-Titled by Moderator]

Original Title: Apple app not working on one tv in house

4620X, ATVE 15

Posted on Aug 21, 2025 12:21 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2025 5:00 AM

… with a Roku stick

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the streaming device (or TV),
  3. Wait 30 seconds,
  4. Plug the streaming device (or TV) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

2 replies
Question marked as Top-ranking reply

Aug 23, 2025 5:00 AM in response to Damascusliving

… with a Roku stick

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the streaming device (or TV),
  3. Wait 30 seconds,
  4. Plug the streaming device (or TV) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV app is not responding on my Sony TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.