iPad 6th Generation 15.5 Won't update

It's charging and connected to WIFI, but won't update software. Thanks for any help.

Posted on Aug 21, 2025 10:00 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2025 02:03 PM

Have you tried updating via a pc or Mac instead?


On Macs running macOS Catalina or newer:


1. Connect your iPad to the Mac with a cable.

2. Select your iPad, then click General at the top of the window.

3. Click Check for Update.

4. To install an available update, click Update.


On Macs running macOS Mojave or a Windows PC:


1. Connect your iPad to the Mac or PC with a cable.

2. Open the iTunes app, click the button resembling an iPad near the top left of the iTunes window, then click Summary.

3. Click Check for Update.

4. To install an available update, click Update.


Updating/Upgrading iPad - Apple Community


7 replies
Question marked as Top-ranking reply

Aug 21, 2025 02:03 PM in response to MzLortta

Have you tried updating via a pc or Mac instead?


On Macs running macOS Catalina or newer:


1. Connect your iPad to the Mac with a cable.

2. Select your iPad, then click General at the top of the window.

3. Click Check for Update.

4. To install an available update, click Update.


On Macs running macOS Mojave or a Windows PC:


1. Connect your iPad to the Mac or PC with a cable.

2. Open the iTunes app, click the button resembling an iPad near the top left of the iTunes window, then click Summary.

3. Click Check for Update.

4. To install an available update, click Update.


Updating/Upgrading iPad - Apple Community


Aug 21, 2025 01:53 PM in response to MzLortta

Your iPad6 is capable of update to iPadOS 17.7.10 - but not iPadOS 18.x.


If your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



iPad 6th Generation 15.5 Won't update

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