iPhone with a black screen but there's light

Question

Level 1

14 points

iPhone with a black screen but there's light

My iPhone's screen suddenly turned black for absolutely no reason i was using it 5 minutes ago when i turn it on there was a light but the screen was black, touchscreen works, faceid works, i can turn on the flashlight, mess with the brightness and sounds work but it's just COMPLETELY black, the screen turns on but it's a black light of some sort? There's light, it's just black, i can't see any icons or anything but can hear sounds and press stuff by memory. Is there a solution? Because i was using it just fine 20 minutes ago when it occured, i just put it down and came back 5 minutes later when i found my phone in this state.

Also: first when it happened i turned the screen off and back on it fixed itself, i thought to myself that maybe it was a just a glitch or from the heat of the room. but when i was gone for 5 minutes and back, it was stuck permanently and restarting it multiple times/tapping it didn't help

iPhone 11

Posted on Aug 18, 2025 1:26 PM

Reply

Answer 1

Aug 18, 2025 3:14 PM in response to shen999

shen999 wrote:

yes i've done that multiple times i already knew the steps beforehand and looked it up but couldn't come up with an answer, when it restarts there is no apple logo like i said it's the same thing. black screen with a black light.

Then it's time to schedule an appointment at your Apple Store Genius Bar for evaluation and options.

You can use this link --> Genius Bar Reservation and Apple Support Options - Apple

Reply

Answer 2

Aug 18, 2025 1:40 PM in response to shen999

shen999 wrote:

My iPhone's screen suddenly turned black for absolutely no reason i was using it 5 minutes ago when i turn it on there was a light but the screen was black, touchscreen works, faceid works, i can turn on the flashlight, mess with the brightness and sounds work but it's just COMPLETELY black, the screen turns on but it's a black light of some sort? There's light, it's just black, i can't see any icons or anything but can hear sounds and press stuff by memory. Is there a solution? Because i was using it just fine 20 minutes ago when it occured, i just put it down and came back 5 minutes later when i found my phone in this state.

Also: first when it happened i turned the screen off and back on it fixed itself, i thought to myself that maybe it was a just a glitch or from the heat of the room. but when i was gone for 5 minutes and back, it was stuck permanently and restarting it multiple times/tapping it didn't help

Do this Force restart iPhone - Apple Support

Reply

Answer 3

Aug 18, 2025 3:30 PM in response to shen999

shen999 wrote:

yes i've done that multiple times i already knew the steps beforehand and looked it up but couldn't come up with an answer, when it restarts there is no apple logo like i said it's the same thing. black screen with a black light.

How long are you holding down the power button after you tap the volume and up/down button.

It can take up to 30 seconds or more for the apple logo to pop up.

Reply

Answer 4

shen999 Author

Level 1

14 points

Aug 18, 2025 2:32 PM in response to razmee209

like i've said i tried restarting multiple times even turned it off with siri and left the phone to cool off for an hour still nothing worked. and my battery was pretty charged like 80-90% i was using it then suddenly screen went black there's light but it's black there's no apple logo during restart just the black light i can also turn it off by memory by swiping with the turn off button

Reply

Answer 5

Aug 18, 2025 2:40 PM in response to shen999

shen999 wrote:

like i've said i tried restarting multiple times even turned it off with siri and left the phone to cool off for an hour still nothing worked. and my battery was pretty charged like 80-90% i was using it then suddenly screen went black there's light but it's black there's no apple logo during restart just the black light i can also turn it off by memory by swiping with the turn off button

YOU did the exact steps outlined in the link I provided?

Reply

Answer 6

shen999 Author

Level 1

14 points

Aug 18, 2025 2:52 PM in response to razmee209

yes i've done that multiple times i already knew the steps beforehand and looked it up but couldn't come up with an answer, when it restarts there is no apple logo like i said it's the same thing. black screen with a black light.

Reply

Answer 7

shen999 Author

Level 1

14 points

Aug 18, 2025 3:40 PM in response to razmee209

I'm holding it up long enough. it WORKS there's no logo to pop up because there is no screen, and i've held it even longer to test it multiple times. it's just a black light like how it is in also the lockscreen, i hold it long enough and after it restarts it comes to the homescreen i can tell by the charging sound and how when i press certain areas like the flashlight on the corner or by opening the control center and playing with the brightness by memory. The screen turns off, and after a while it turns back on which indicates that it restarts, and i can tell that it restarts i'm holding it up long enough. doesn't work regardless of it being plugged in or not. Just a black screen with a black light, no logo/screen even after restarting for pretty much more than 15-20 times at this point. I don't know how or why it happened it worked just like how it was working before and 5 minutes later, i check my phone. black. and it's not even that it doesn't turn on, it does it's just a black light there's light but screen is black.

Reply

Answer 8

Aug 18, 2025 4:37 PM in response to shen999

The exact same thing happened to me. I was using it and suddenly it just turned black. I tried to restart it by sliding where the restart button usually is and I also trued to force restart. If I hold the Up Volume button and the Power Button for long enough they begin to make a siren sound and flash multiple times which indicates the phone is functional. I haven’t dropped it and I know for a fact my phone was charged more than 50%. The only thing that comes to mind is that I installed the latest update this morning (around 12 hours before this happened)

Reply