How do I stop this annoying error message in Music?

For a couple years now, ever since I tried MUSIC on a free trial, whenever I sync the iPhone, I get this message. Okay great, fine, don't care, OK, let's move on.... it's no where to be found in my music of course. The only place I can find it is if I want to download and pay to listen to the album. Nope. Don't care. So, I guess I have to live with this for eternity? Music is about the most annoying app I think I have... but this is probably the most annoying message. Thankfully, I rarely use it. Tried last night at a party to "just simply" play a playlist of songs I had created. Gave up trying to get the list to play in the order I wanted. Phone, computer didn't match, song lists didn't match, even though supposedly synced, but then again, I'm not paying $.$$ a month to just play songs I own. PS Since I had to choose only one, the tag should be on both the iPhone and the Mac Mini. If anyone knows the secret, please share. Thanks. I appreciate it.

Mac mini

Posted on Aug 16, 2025 09:06 AM

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Posted on Aug 16, 2025 09:25 AM

To identify all broken tracks in your library you can try this approach:


Lost & Found playlists

Create a regular playlist called Found, select everything in Music and drag it into the Found playlist. Create a smart playlist called Lost matching only Music items and the rule Playlist is not Found. Your lost tracks will be in this playlist. (iTunes/Music should only add a track to a regular playlist when it can 'see' the file at the relevant location.)


Or see https://dougscripts.com/itunes/scripts/ss.php?sp=mxlistmias.



This is a slight over simplification as I haven't addressed tracks that are in the cloud. Use View > Only Downloaded Music first if that might apply.



tt2

14 replies
Question marked as Top-ranking reply

Aug 16, 2025 09:25 AM in response to TuckerdogAVL

To identify all broken tracks in your library you can try this approach:


Lost & Found playlists

Create a regular playlist called Found, select everything in Music and drag it into the Found playlist. Create a smart playlist called Lost matching only Music items and the rule Playlist is not Found. Your lost tracks will be in this playlist. (iTunes/Music should only add a track to a regular playlist when it can 'see' the file at the relevant location.)


Or see https://dougscripts.com/itunes/scripts/ss.php?sp=mxlistmias.



This is a slight over simplification as I haven't addressed tracks that are in the cloud. Use View > Only Downloaded Music first if that might apply.



tt2

Aug 16, 2025 09:16 AM in response to TuckerdogAVL

All broken links in your library should either be repaired, eliminated from the library, or at the very least eliminated from your sync selections.




Assuming repair might be an option...



The "missing file" issue with exclamation marks happens if the file is no longer where iTunes or Music expects to find it. Possible causes are that you or some third party tool has moved, renamed or deleted the file, one of its parent folders, the drive it lives on has had a name change, or you've moved a non-portable library to a different path (see Make a split library portable for details). It is also possible that iTunes or Music have changed from expecting the files to be in the pre-iTunes 9 layout to post-iTunes 9 layout, or vice-versa, and so is looking in slightly the wrong place, or that you've been too aggressive when deleting duplicates at some point.


Select a track with an exclamation mark, use Cmd-I to get Song Info, then click No when asked to try to locate the track. Look on the file tab for the location the library thinks the file should be. Now take a look around your hard drives. Hopefully you can locate the track in question. If a section of your library has simply been moved, a folder renamed, or a drive label has changed, it should be possible to reverse the actions. If the difference between the two paths is an additional Music folder in one path then this is a layout issue. I can explain further if that is the case. If everything is where it is supposed to be try Repair security permissions for iTunes for Mac - Apple Community.


In some cases the library may be able to repair itself if you go through the same steps with Get Info, or when playing a track, but this time click Locate and browse to the lost track. It may then offer to attempt to automatically fix other broken links. Although it says something like "use the same location" I think it expects to find the tracks in the same artist & album layout they were in previously, with one systematic change to the path. I think the app needs to be "aware" that multiple tracks are missing before you attempt to fix one, in order to trigger the offer to automatically fix others.


If you want me to try to provide specific advice please post back the following details:

  1. The location of the media folder under iTunes|Music > Preferences > Advanced
  2. The location of a sample missing track shown under Song Info > File > Location that begins file://
  3. The true path to the file whose details you gave in 2



See also FixLinks - an AppleScript to repair broken links in Music - Apple Community.



tt2

Aug 16, 2025 09:31 AM in response to turingtest2

"All broken links in your library should either be repaired, eliminated from the library, or at the very least eliminated from your sync selections."


Wouldn't that be terrific? Just simply ...


"Select a track with an exclamation mark, use Cmd-I to get Song Info, then click No when asked to try to locate the track."


There is no track. I get this message when connecting the ipad or iphone to the computer to sync or backup. Your explanation is fine based on looking for a piece that has been moved, changed, etc, which is all possible with changes from iTunes to Music, for example, and wanting to "find" it to "delete" it ... but I can't find it either. As far as I know, it never existed unless it was in an anthology of songs I downloaded called "Jazz" hits or something like that. I will attempt to "find" the track through the ways you suggested, (ie Advanced). I've done all kinds of searches already.

Aug 16, 2025 09:42 AM in response to turingtest2

  1. The location of the media folder under iTunes|Music > Preferences > Advanced


Have no idea. Under Music in Finder? No preferences... Settings/advanced (sequoia) yields nothing of any use.

I have this on an External...


And I have duplicate folders of MUSIC under MUSIC in my username/music... and iTunes under there too that are different that the MUSIC MUSIC folder.


As you can see, that happened 17 years ago. LOL And it's empty.


Aug 16, 2025 09:42 AM in response to TuckerdogAVL

This is a user to user support forum. I don't write Apple's software.


In Music > Settings > General try adding a tick against Show: Songs list tickboxes (or some variation on that theme).


Now try View > Show Filter Field, then type Boplicty in the new search box that opened up near the top right. This should reveal that particular track in your library. If you untick it, and have your preferences set to only sync ticked songs, then you should no longer get a pop-up when syncing. Now you have hopefully found that track you can decide whether you want to repair, remove, or ignore it.


tt2

Aug 16, 2025 10:13 AM in response to turingtest2

I haven't addressed tracks that are in the cloud


Yeah, I wonder where those are ... none of these folders match. And icloud.com reveals no music ... and yet ...


I'm giving up for now. I'll just keep clicking OKAY and I'll just choose whatever music the Music app wants to share with me on my phone since I can't get all the music in one place anyway. I can, however, get individual songs from the same album created as an album. This is one of my favorites:


[Edited by Moderator]


Aug 16, 2025 11:00 AM in response to TuckerdogAVL

This is unrelated to iCloud.com or iCloud Drive. Any unhidden past purchases that are not currently downloaded to your computer show up as cloud links that can be used to stream or download the track in question. A subscription to either iTunes Match or Apple Music extends the possibilities for cloud content in the library. Cloud items may behave unpredictably when trying to create the set of lost and found playlists, which is why I added the small addendum to my initial post on that topic.


The <user>/Music folder is the macOS location for music related software to place their data. In the past that would be iTunes, for example, along perhaps with GarageBand or Logic. The new Music app creates its library inside that folder making the typical, if somewhat odd, <user>/Music/Music nesting. The default media folder is called Media or perhaps Media.localized and goes in there. And for legacy reasons there might be a /Music subfolder inside Media before you get to artist folders. All of the above is covered in more detail in the Managing your Mac media libraries - Apple Community user tip.


tt2

Aug 16, 2025 10:59 AM in response to TuckerdogAVL

TuckerdogAVL wrote:

I'm giving up for now.


Fair enough. If/when you want to tackle those multiple covers that are showing for what should be a single album you can come back to this post.



If iTunes or Music show multiple instances of an artist or an album then what generally works is to select all related tracks and use Song Info to add say a trailing X to each of the fields that the tracks should have in common:

  • For an album; Album, Album Artist, and Artist (if artist is the same for all tracks) *
  • For an artist; Album Artist (and Artist unless there are guest/featured artists listed which should not be changed)

Apply the change which merges things together, then remove the excess characters. Occasionally it may help to close and reopen the app between the two renaming operations. Part of a compilation should also be set consistently.


* If tracks are to be synced to a non-iOS device there should be a common Artist and/or the album should be set as a Compilation.



Use the songs view and display the fields Album, Sort Album, Album Artist, Sort Album Artist, Artist and Sort Artist side by side so you see whether or not it is appropriate to edit Artist and if sort values could be causing any further problems. See Grouping tracks into albums for more help if required.



One further tip for really stubborn duplicates. At one point I had three lots of Various Artists in the artists view of my iTunes Match library that wouldn't respond to the usual trailing X treatment. What I found worked was to add the trailing X to start with, but then with each group that iTunes wanted to keep separate start typing a value and let it autocomplete from say Var... to Various Artists. Picking from the autocomplete lists seemed to work when pasting/editing the whole value didn't.



tt2

Aug 16, 2025 01:35 PM in response to turingtest2

Not purchased. My own CDs I copied into iTunes then transferred to Music when we had to. I have music files in all sorts of places. I did discover that the duplicate "Albums" aren't total duplicates. One has 3 songs on it, one had 5 songs on it another 10, another 8, etc. So, earlier today I went into finder, found all these albums, moved the songs into disk 1, and disk 2, the originals, and deleted the empty folders. I noticed that the songs were in various playlists, so the album covers were apparently duplicated in playlists. My playlists are pretty screwy too as there are duplicates of them.


Checking out your link, which showed me a screenshot of a typical setup, here's mine. There is no media folder. Music goes directly into music, then there's another folder that is sort of a duplicate, but not, as they don't match, of other music, probably from over the years.


Thanks.


And there's this, which duplicates the albums in the music folder (sort of):

Aug 16, 2025 01:50 PM in response to turingtest2

I don't even have preferences ... showing up. Where would this be? I would assume I would go to Music, but I see settings, not preferences (Sequoia) Music > Files

Under setting>files there is a Media location: Username>Music

That's as close as I can get.

PS there is a Musiclibrary.library with the music app icon greyed out at Settings>Files, which was seen briefly. That's not appearing now.

Aug 16, 2025 01:58 PM in response to TuckerdogAVL

You have a legacy iTunes library which has been migrated into Music. Check the Music > Settings > Files tab to see what folder Music thinks your media folder is. Likely to be that iTunes Music folder in the third column of the second image above (if the thread is sorted by oldest). If Music is set to manage the media folder then metadata changes that help to regroup albums properly will also merge things at the folder level.


tt2

How do I stop this annoying error message in Music?

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