I recently bought a new, sealed Macbook for the Russian market that had been in storage since 2022. When I tried to activate the warranty, a message appeared saying to contact support and confirm the purchase date with an electronic receipt, but Apple support is temporarily unavailable in my country. At the same time, the warranty is global. What should I do in this situation?
MacBook Pro 16″, macOS 15.6
Since Apple does not currently sell products in the Russian market and have no Authorized Sellers, the warranty starts when the product was purchased from Apple by the third party. The receipt you have from an unauthorized seller would not be accepted to update your warranty even if support was available in your region.
votezh wrote:
I recently bought a new, sealed Macbook for the Russian market that had been in storage since 2022. When I tried to activate the warranty, a message appeared saying to contact support and confirm the purchase date with an electronic receipt, but Apple support is temporarily unavailable in my country. At the same time, the warranty is global. What should I do in this situation?
As others have mentioned your hands may well be tied here...for third party purchase/ older machine originally purchased more than one year, the limited 1-yr warrranty would already be expired.
Check Device Coverage
View Coverage - AppleCare & Warranty
About the purchase date or expiration date for your AppleCare agreement
About the warranty coverage for your Apple device - Apple Support
Update your proof of purchase
Contact Apple Support to update your Apple device information.
Update your proof of purchase - Apple Support
You can contact Apple Support using the various links at this web page:
Updating the purchase date to start the warranty for my Macbook Pro 16 m1pro
