i have purchased apple screen mirroring app, but my subscription cancelled, but reinstalled, Now I can not use it even though I paid for one year subscription. See pict
I paid for subscription for one year, but can not use the app.
can apple reinstall this app so I can use it. I paid $32.46 for one year via my visa CC. Here is copy of my payment
[Edited by Moderator]
iPad mini 4, iPadOS 15
Contact the developer of the app if they are no longer recognizing your subscription. It may be possible to redownload the in-app purchase to the app if you previously had deleted the app.
If you can't find or use your in-app purchases - Apple Support
If you changed regions on your device, let us know as there are further restrictions that apply to subscriptions.
Thank you for reply Mac Jim ID.
i deleted the app from my iPhone 16
and reinstalled it. It asked me to pay another $29.99 for one year which I already have paid. How do I restore the app without paying again?
thank you!
As stated in the provided link, to restore a previous in-app purchase, try the steps here:
You might be able to restore a non-consumable purchase, such as an upgrade to a pro version, an extra feature in a game, or a subscription:
If you are unable to find that option in the app, then contact the App Developer for assistance in restoring your previously purchased subscription as they are they ones that have to acknowledge the subscription when using their app.
What is showing for your Purchase History?
View your purchase history for the App Store and other Apple media services - Apple Support
I only have one Apple ID because it was used. I contacted the app developer and received instructions to delete and reinstall the app, then restore it. However, they asked me to pay again, which my credit card has already been charged for. They are now asking me to provide my Apple ID and password, which I am uncomfortable doing. Is there another way you can track the credit card date and time I provided in my earlier email? I feel like I am being taken advantage of because Apple told me to contact the developer, and now I am being asked about my Apple information. Please help resolve this issue. This issue must have occurred before because I paid my subscription, but I cannot use the app because it keeps asking me to pay again. This is deceptive practice for both Apple and the app developer.
Thank you,
Marcus
The 2 questions that have not been answered are, did you previously request a refund for that subscription, and did you change regions? If you did, that would explain why you would no longer have access to the subscription. This is the third time asking about changing regions, as it is directly relevant to your issue.
Your proof of the purchase comes from your Purchase History provided by Apple. That along with the subscription page you posted earlier. The screenshot of your bank charge is irrelevant because it does not show what you purchased, that is what you will find here:
View your purchase history for the App Store and other Apple media services - Apple Support
No you would not give them your Apple ID/Password and should not purchase it again. Give them your Purchase History from above and your Subscription page that you provided. That is all the proof they need. The Developer is the only one that can resolve the problem to gain access to your subscription, which is why you would be directed to them by Apple. If you continue to not get a resolution from the Developer and have not changed regions or previously requested a refund for it, then you have these options:
Yes, I requested refund, it was denied so, I had to pay it. I have not changed my Apple ID. Please explain the meaning of the “region change”? If it means changing address or location, the answer is no.
Thank you for providing links to more information. Writing a review should no be used as a tool for developers to do right,
but if that is the case, I am willing to do.
In my opinion if Apple is responsible from App Store to sell the product and collect my
credit card, then they should step up and resolve the issue since Apple has access to all information. Customer should not be in the middle to be played as the ping pong.
Thank you!
Contact Apple directly here. The refund request is the reason why the subscription was cancelled. With it being denied, you should be entitled to the subscription you paid for. Let us know what Apple says. Be clear when speaking to Apple that you requested a refund and it was denied, but you should still be entitled to the remaining subscription. The lack of important information like that makes the solution more difficult to obtain and causes further delays.
Contact Apple Support - Apple Support
This is an Apple Community Support site made up of users just like you that volunteer their time to help. We have no access to your account and have no idea what your Apple ID is. The site is maintained and moderated by Apple to make sure posts comply with the Terms of Use and some posts may be edited by them if they contain any personal information. We will not ask you for any personal information.
Apple Support Communities Use Agreement - Apple Community
When you signed into this site for the first time, you were met with this same User Agreement to explain the purpose and rules that must be followed. This is not a one on one communication, and other users are able to jump in at any time to offer any additional information.
Thank you for responding,
I went to the app settings and tried
restore purchases. See below for response I got;
[Edited by Moderator]
Thank you Mac Jim!
I thought you were Apple support?
This is confusing to me since when I start
Communicating with you, I have to sign in with my Apple ID. Please clarify.
Thank you!
Unable to use paid Apple screen mirroring app after subscription cancellation
