MacBook Pro 16' 2019 Logic Board has died

Mohan-Radhakrishnan wrote:

Hi,

After just a year the genius bar stopped working. A month later the OS wouldn't start.

The authorized centre had to replace the battery. But in that case they replaced the top cover which included the keyboard as I was told they couldn't procure just the battery. Their diagnostics software found a battery fault.

About 6 months after that the logic board died. And now it is useless.

When I read other similar threads I find people resign themselves to their fate and blame bad luck.

Thanks,

Mohan

re: genius bar — I can assume you refer to the Touchbar...

To be proactive you can file a bug report / submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

Check Device Coverage

View Coverage - AppleCare & Warranty

I would not spend the money on a 2019 Logic board if it is out of pocket.

<< The authorized centre had to replace the battery. But in that case they replaced the top cover which included the keyboard as I was told they couldn't procure just the battery. >>

Apple has been moving to fewer replacement parts of higher complexity. This is an attempt to reduce the overall cost of repair parts inventory, while still having enough parts in inventory to complete most repairs in a timely fashion.

Battery alone is no longer available for any MacBook Pro model. The typical replacement part is the TopPlate/Trackpad/Keyboard/Battery Assembly, complete.

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In the US, Consumer Reports Magazine says that when considering Appliance Repairs, if the cost to repair exceeds half the cost of new, you should buy new. They are referring to long lasting appliances like washing machines, not computers that are going out of date much more rapidly.

if your needs do not include multiple external displays and the ability to edit videos in real-time, ANY MacBook, including the MacBook Air, can out-compute you old computer. Just be sure to buy lots of RAM memory and NEVER less than 16 GB.

This platform is designed as a user-to-user forum with Apple Inc. acting as a moderator. The primary objective is to foster a community where users can participate in meaningful discussions while adhering to established guidelines.

This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.

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Hence, some of the following links, which are relevant to your query, may help you:

1. Questions directed to Apple Inc - Product Feedback - Apple
2. Hardware repairs & tickets - Apple Authorized Service Provider
3. Service grievances & questions --> Apple Repair and Repair Status Check - Official Apple Support
4. Warranty & Apple Care+ issues --> Check Your Service and Support Coverage - Apple Support

Consumer products, their warranties, and their extended warranties work in a predictable way.

Warrant-able implies, but does not guarantee, High Quality:

Consumer product makers build high quality products. You can tell because the manufacturer is willing to stand by their products and repair or replace them (but only for defects in materials or workmanship) at manufacturers expense for a stated warranty period.

For Apple Macs in most countries, that period is one year. That is the total responsibility Apple or any manufacturer has to you under law. Assumptions about additional responsibility of Apple or any other consumer product-maker's products working longer or maintaining their original failure-free status longer than the warranty period are not accurate. The amount you paid for the product has no bearing on this. The rules are the same for a car costing US$20,000 or more.

Complex Electro-mechanical devices fail at random, arbitrary, and capricious times.

The most frequent reason for most failures is 'just because'.

Your specific failure is most likely caused by an advanced scientific principle called ...

... 'bad luck'.

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If you want a really substantial lesson how this this works (or more precisely how this stops working) own an older used automobile.

Extended warranty:

Some manufacturers offer extended warranties, also known as service contracts. For a modest pre-payment, the manufacturer agrees to service their product for an additional period of time -- to repair or replace defects in Materials or Workmanship, and possibly even more, for an additional period. In some cases, the service contract covers additional items beyond defects in materials or workmanship. In some cases, there is a copayment required to obtain this service.

Some users will have No claims during this period. This "insurance effect" allows the manufacturer to keep the price of this service contract relatively low. You generally can not sign up later, because then only owners with problems would sign up, after they discovered an issue.

The MacBook Pro is a lightweight, portable computer that can run on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. The display is made of glass, the internals are very likely to die if water is spilled on the keyboard.

Because of this, you should ALWAYS purchase the extended warranty coverage for such a portable device, regardless of whether you intend to move it about.

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If you made the decision to NOT pay for the AppleCare extended warranty, you made a wager (bet) that is would be better for you to not pay for AppleCare, but to bear the cost of repairs (IF any were needed) during the extended warranty period yourself.

You lost that bet.

When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement

Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.