Apple Cash taken, Apple Card not applied. Neither company knows

OK, that will help. I’m going to explain the process so you understand how the money moves and how you can start to trace the funds and resolve the issue.

When you click pay using the Apple Card in Apple Wallet on your iPhone. Goldman Sachs sends a receipt for payment and simultaneously sends a debit request for the amount you paid to Green Dot Bank (Apple Cash). The debit has a tracking number (tracing). If Green Dot sent the funds, they did so because Goldman Sachs sent a debit request. Ask Green Dot support for the Trace/Tracking number that was on the debit request. Once you receive the number, call an Apple Card Specialist at Goldman Sachs and give them the trace number.

If either party refuses, you’ll need to tell them you’re filing a complaint with CFPB (Consumer Financial Protection Bureau).

Contact Green Dot Bank:

• by calling (877) 233-8552,
• by mail for disputes at P.O. Box 9, West Chester, Ohio,
• by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
• visit www.greendot.com

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist
• Call toll-free at 877-255-5923
• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

Call each bank. Do not message etc. Request the name of the support person you talked to and write it down.

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

If you want to understand the process more I can provide more greater details on how a payment on your Apple Card account works. Please keep me posted on how this works out.

Do you have the receipt that Goldman Sachs issues when you initiate a debit to your Apple Cash account? Do you have the Apple Cash receipt for the same transaction/transfer?