How can I fix no sound on Apple TV when streaming?

Audio such as the noises made when you move the ‘cursor’ works, previews on netflix/streaming platforms work, but when I actually play the film/series there is no sound at all. I’ve fully reset the apple tv and re logged into everything, I’ve followed any online advice and it still isn’t fixed


[Re-Titled by Moderator]

Original Title: apple audio working apart from when I play any video

Apple TV 4K, tvOS 18

Posted on Jul 31, 2025 3:35 PM

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Question marked as Top-ranking reply

Posted on Jul 31, 2025 10:12 PM

What do you have for audio in this setup? Do you use the TV’s built-in speakers, or something else (soundbar, AV receiver, other amp, smart speakers, etc.)?


The system sounds and preview may play in Stereo, while the streaming services main content may play in more complex audio (surround sound or Dolby Atmos), which perhaps is not supported by all of the setup.


If your audio setup has Left and Right speakers only, then set Apple TV to Audio Format: Stereo.

2 replies
Question marked as Top-ranking reply

Jul 31, 2025 10:12 PM in response to kellinkelp

What do you have for audio in this setup? Do you use the TV’s built-in speakers, or something else (soundbar, AV receiver, other amp, smart speakers, etc.)?


The system sounds and preview may play in Stereo, while the streaming services main content may play in more complex audio (surround sound or Dolby Atmos), which perhaps is not supported by all of the setup.


If your audio setup has Left and Right speakers only, then set Apple TV to Audio Format: Stereo.

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How can I fix no sound on Apple TV when streaming?

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