i recently purchased MacBook Air M4 16 inch and all sudden when I opened I found the crack line on my screen. There is no physical damage no pressure applied on screen.. still it happened.. does this display came under warranty?
[Edited by Moderator]
MacBook Air 15″, macOS 15.5
From the picture that you provided, I see you are using a hard plastic case and that is most likely the cause.
Remove that case A.S.A.P. before it causes further damage.
I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
From the picture that you provided, I see you are using a hard plastic case and that is most likely the cause.
Remove that case A.S.A.P. before it causes further damage.
I recommend service.
Service Checklist:
Click ▶︎ Start a Service Request. ⚛️
Need more help?
Click ▶︎ Check Repair Status. 🔧
Good luck! 👋🏼😉
ketanDhamdhere wrote:
I used my MacBook very properly still it cracked..
While that may be true, using a hard plastic shell case (as you've pictured and pointed out by Smilin-Brian) or anything else (like a keyboard cover) that could interfere with the screen & how it rests on the palm rest/bottom case or causes stress to the display assembly could do more damage than good (if that's indeed what happened in your case).
This has been discussed a while back. Many Apple users had this issue but Apple claimed user abuse and not a manufacturing issue so not covered under warranty. I would contact Apple specifically about your issue and see what they say.
Repeating Smilin- Brian’s response, which very likely applies here:
”From the picture that you provided, I see you are using a hard plastic case and that is most likely the cause.
Remove that case A.S.A.P. before it causes further damage.“
ketanDhamdhere wrote:
does this display [came] come under warranty?
Yes, against manufacturing defects for one year from original purchase date.
Service centre people are saying display is cracked and will not come under warranty… really pathetic.. I used my MacBook very properly still it cracked..
MacBook Air display crack issue
