Issue reinstalling an offloaded app (still available on app store)

Question

Issue reinstalling an offloaded app (still available on app store)

Hello,

I have the game 'Love You To Bits' which I play occasionally.

Because I ran out of space on my iphone 11 Pro, iOS offloaded this game.

Now I am trying to reinstall it and it says "unable to install, app is not available on the App Store".

The problem is, the app IS still available. If I go to the app store and locate this app, I can see the cloud download icon.

I pressed on it and the app downloaded normally, except now I have 2 icons:

one for the offloaded app that contains my saved games - this one won't reinstall
one for the freshly downloaded app, opens normally, cannot see any saved data

Can someone please advise on how to solve this and get back to a working app with my saved data?

Thank you!

[Edited by Moderator]

iPhone 11 Pro, iOS 17

Posted on Jul 30, 2025 06:00 AM

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Answer 1

brbo

Level 8

38,119 points

Aug 4, 2025 10:24 PM in response to adrienfromincline village

Re:Issue reinstalling an offloaded app (still available on app store)

Wondering if these articles from Apple support (links below) may be helpful.

See how to: Redownload apps and games from Apple - Apple Support

and

What to do: If there’s an issue when you redownload apps, movies, or other content from Apple - Apple Support

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Answer 2

Aug 6, 2025 07:25 AM in response to adrienfromincline village

Hi brbo,

Thank you for the links you shared. I had already gone through that.

I tried again, uninstalled the fresh downloaded one and reinstalled via App Store > Account > Apps > My apps.

After install I still had the same issue, brand new game. However I noticed it logged into my Game Center account.

I went into the game settings (cog wheel icon) and clicked the double arrow icon --> chose "Sync Data".

That's it!!! It found my saved game progress in the Game Center and loaded it. I can now continue to play where I had left off.

For now I'm going to keep the unloaded app, should be able to remove it but now it's working I don't want to jinx it 😛

Thanks, community!

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Answer 3

brbo

Level 8

38,119 points

Aug 6, 2025 02:52 PM in response to adrienfromincline village

Thank you kindly for trying again, and for your thoughtful reply about your experience. This may help others who look for answers! Good to know you found success by taking that extra step. Cheers :-)

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