I purchased Macbook air m4 from online store and it was delivered yesterday upon inspecting I found a little black plastic film coming out of back panel please tell me what should I do is it concerning any major problem I have attached photos
[Edited by Moderator]
MacBook Air 13″, macOS 15.3
If there’s ANY doubt in your mind at all, return it for a refund.
Apple sells a premium product for a premium price.
Nothing about the product should give you any pause.
Returns & Refunds - Shopping Help - Apple
DO be sure to properly “scrub” the device of all personal info prior to any return.
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
thanks but its still under 14 days so should I get a replacement or just keep it actually I’m worried that it could be protective film of hinge or something of battery what you suggest please tell
I’m not much into tech 😅 thanks
IMHO, you're making more of this than necessary, but it's your computer and you will do what you must.
Exchanging the computer is an option.
Another option is to visit the Genius Bar and have them address it there. Five minutes on the bench is likely all that would be required to clean that up.
If this were mine, I'd trim it with an x-acto (razor) blade, or loosen that corner screw and maybe tuck it back inside the case.
But that's me.
You’re welcome.
Black plastic film protruding from MacBook Air M4 back panel
