JPEG not downloading to photos when I click add to photos

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Level 1

4 points

JPEG not downloading to photos when I click add to photos

When I receive a JPEG and want to add it to my photos, I’m not able to click on the little save document button at the top of the photo and have the photo actually show up in my photos.

iMac 27″, macOS 10.15

Posted on Jul 25, 2025 10:10 AM

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Answer 1

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Richard.Taylor

Level 6

16,011 points

Jul 25, 2025 10:37 AM in response to sf alan

How did you "receive" this picture? What app are you using?

Have you re-started your Mac?
Have you re-started your Mac in Safe Mode? This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this:

Start up your Mac in safe mode - Apple Support

Are you sure that the Photos Library you are using is your System Library?
If you're using an external drive for your Library, what format is the drive using?
Do you have more than 10% free storage on your Mac?

Let us know…

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