Poor service from Apple Carnegie Gallery, Washington DC

suparna2206 (Author)

Curious how someone there could suggest the screws were rusted.

After someone else had evaluated the product; and for there to be

rust on that device may not be a realistic assessment of its status.

(And I thought the metals used were very resistant to rusting.)

However, that being said, this Apple Community will not necessarily be

able to help you. ~ Few here directly work for Apple. Most participants

here, are fellow Users who Voluntarily help other Users like you..

I've seen some odd things; but I've not worked in an Apple store.

And any questions one may have with staff, may seek escalation.

(edited)

While I've inquired briefly, may never know the full facts there.

Thousands of miles away, on the other side of North America!

Thank you for replying with your concerns, suparna2206. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts or make changes.

Only an authorized Apple employee would have access to the resources to help you.

I wish you the best, but you must contact Apple Support for further assistance.

All the best! 👋🏼😉