External display (Dell U3425WE) compatibility with Mac Studio (M2 Max)

Hi, I've been having this constant issue with my mac studio and an external display (Dell U3425WE). Basically, every time I go to restart the mac there are always issues with it connecting to the external display. I have used this display with a mac laptop (2019) in the past and had no issues. It just seems to get confused and won't connect properly. It will eventully seem to figure it out and connect, but I always have to mess around with it for usually 15 to 20 minutes to help it connect (plugging the thunderbolt 4 cable in and out, turning power off and on again etc.)


Here's the link to the monitor: https://www.dell.com/en-ie/shop/dell-ultrasharp-34-curved-thunderbolt-hub-monitor-u3425we/apd/210-bmdw/monitors-monitor-accessories


Here's the link to the computer: Mac Studio (2023) - Tech Specs - Apple Support (IE)


Any assistance to shed light on this would be much appreciated.



Mac Studio

Posted on Jul 18, 2025 12:18 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 18, 2025 1:24 PM

If you are using a single Thunderbolt cable for both video and down-stream hub..?

Then it sounds like you need to upgrade that cable to an Apple Thunderbolt Pro or after-market TB cable.

https://www.apple.com/shop/product/MDW94AM/A/thunderbolt-5-usb%E2%80%91c-pro-cable-1-m


The other option is to use two cables, one cable for video and one cable for the down-stream hub.

For video use either a short high speed HDMI cable or a short high speed USB-C to DisplayPort cable.

https://www.amazon.com/dp/B09HXPZ1PQ/ref=sspa_dk_detail_2?

https://www.amazon.com/dp/B09NVV76FH/ref=sspa_dk_detail_5?

5 replies
Question marked as Top-ranking reply

Jul 18, 2025 1:24 PM in response to skmuse

If you are using a single Thunderbolt cable for both video and down-stream hub..?

Then it sounds like you need to upgrade that cable to an Apple Thunderbolt Pro or after-market TB cable.

https://www.apple.com/shop/product/MDW94AM/A/thunderbolt-5-usb%E2%80%91c-pro-cable-1-m


The other option is to use two cables, one cable for video and one cable for the down-stream hub.

For video use either a short high speed HDMI cable or a short high speed USB-C to DisplayPort cable.

https://www.amazon.com/dp/B09HXPZ1PQ/ref=sspa_dk_detail_2?

https://www.amazon.com/dp/B09NVV76FH/ref=sspa_dk_detail_5?

Jul 23, 2025 5:31 AM in response to skmuse

Dell Support – Dell 3425WE Manuals & Documents


One of the documents here is a guide on how to update the monitor's firmware using a Mac. I don't know whether that means that there is actually any firmware update that would be related to this issue.


Pages 15 through 19 of the User's Guide describe the ports on the monitor, as seen from a bottom view without the monitor stand. There are several ports that use USB-C connectors:


  • Port 7 – Thunderbolt 4 downstream port for daisy-chaining
  • Port 8 – Thunderbolt 4 upstream port – this is the one that you would want to use to make a Thunderbolt connection to your computer
  • Port 9 – USB Type-C upstream port (data only)
  • Port 14 – USB Type-C downstream port


The manual indicates that one of the cables included with your monitor is a Thunderbolt 4 passive cable that has a length of one meter. That seems to be the only bundled cable with USB-C connectors on both ends.

Jul 18, 2025 2:15 PM in response to skmuse

the Mac requires an Error-free transmission to the display, else the signal drops out.


that display appears to be a 4K display with 8 bits/color capability (HDR NOT supported)

interfaces include

HDMI 2.1 up to 100 Hz

DisplayPort 1.4 up to 120 Hz

ThunderBolt 4 (could also provide 90 Watts power delivery for a laptop)

USC-C port is data only, not for display data.


You could use a USB adapter to DisplayPort, but the cable length should be one meter maximum.


Slightly better reliability and refresh rates using a Thunderbolt cable, but that cable should be 0.5 meters total length.


HDMI would work, and the data rates provide by the Mac are slightly higher, but the refresh rate supported by the display is slightly less.


HDMI cables you want for HDMI-only Displays (higher resolutions than 720p TV sets) are marked as Certified with an anti-counterfeiting tag and are labeled:


"PREMIUM High Speed HDMI cable" or that + "with Ethernet" (up to 4K at 30Hz) --OR--

ULTRA High Speed HDMI cable" or that + "48G" (supports higher resolutions and backward-compatible)


Cables with No Certification tags are good for your standard 720p TV set, and not much more.


For this display, you would need to use an ULTRA cable

Jul 23, 2025 5:44 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:

that display appears to be a 4K display with 8 bits/color capability (HDR NOT supported)


A UHD 4K display would have a resolution of 3840x2160 pixels.


This display has a resolution of 3440x1440 pixels, and a diagonal of 34.14", for a pixel density of 109.2 PPI – just a hair larger than that of a 27" 2560x1440 display. So it's like someone took a 27" 2560x1440 monitor and made it about 34% wider (17% on each side).


Although the number of pixels is 2/3rd that of a 4K display, the maximum refresh rate is 120 Hz, so overall, we may be looking at 4/3 of the bandwidth requirements of a typical 60 Hz 4K display.

Jul 23, 2025 6:42 AM in response to Servant of Cats

aside to Servant of Cats--


With growing frustration at ONLY the standard timings shown in the Wikipedia article on HDMI, I poked around a little more. There is a reference just above the standard timings tables to footnote 144 -- a GitHub "Video Timings calculator", which was still working when I tried it. That tool is far too obtuse for the general public, but you might like to fiddle with it.


https://tomverbeure.github.io/video_timings_calculator



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External display (Dell U3425WE) compatibility with Mac Studio (M2 Max)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.