macos update ,but always report password error
try to goto recover mode to resetpassword, but recovery mode no terminal.........
[Edited by Moderator]
Original Title: macos update ,but password error
MacBook Pro 13″, macOS 14.1
Reset Computer Password for the Administrator Account Password
2 Methods, 1 for Apple Intel Computers and other for Apple M1 / M2 / M3 / M4 Silicon Computers
Choose the appropriate method for this computer
Intel Computer
Shutdown the computer
Restart computer and immediately hold the two keyboard combo Command r
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough to execute the 2 keyboard commands
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
Apple Silicon M1 / M2 / M3 / M4 Computer
Choose Apple menu > > Shut Down
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.
Do not attempt a Restart to access this feature.
The computer Must be Shutdown and pause for about 10 seconds before moving forwards
Press and hold the power button on your Mac until you see “Loading startup options.”
Click Options, then click Continue.
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
Reset Computer Password for the Administrator Account Password
2 Methods, 1 for Apple Intel Computers and other for Apple M1 / M2 / M3 / M4 Silicon Computers
Choose the appropriate method for this computer
Intel Computer
Shutdown the computer
Restart computer and immediately hold the two keyboard combo Command r
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough to execute the 2 keyboard commands
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
Apple Silicon M1 / M2 / M3 / M4 Computer
Choose Apple menu > > Shut Down
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.
Do not attempt a Restart to access this feature.
The computer Must be Shutdown and pause for about 10 seconds before moving forwards
Press and hold the power button on your Mac until you see “Loading startup options.”
Click Options, then click Continue.
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
bigme1001 wrote:
macos update ,but always report password error
try to goto recover mode to resetpassword, but recovery mode no terminal.........
[Edited by Moderator]
before you go changing your admin password...
Is this mac managed or have a profile installed?
you can see this from Terminal:
sudo /usr/bin/profiles -P
did you try running the update/upgrade from >System Settings>General>Software Update(?)
I would reboot into SafeBoot Mode and try again the software update from System Settings and compare your results. Start up your Mac in safe mode - Apple Support Login and test.
bigme1001 wrote:
root privileges here would be as follows on -line in the Terminal:
sudo softwareupdate -i -a -R
(note: your psswd will not echo on screen type it in anyway, use the enter\return key to proceed.)
this will bypass the secure token/owner check from the Software Update pref pane and may well be an issue here.
I would be tempted to delete what install.app is in the Application folder, empty the trash and try again
If it is the full installer you are after See full installers:
softwareupdate --list-full-installers
for macOS 15.5
sudo softwareupdate --fetch-full-installer --full-installer-version 15.5
~15.28 GB in size when complete will be sitting in your Applications folder "Install macOS Sequoia.app"
you launch it/click it open like any other application.
bigme1001 wrote:
>System Settings>General>Software Update(?)
Not work ,password error, i know my password is right;
and now am in safe mode, >System Settings>General>Software Update(?) , this way still report password error.
try again the software update from >System Settings>General and compare your results.
if you still have the error—
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple Support - Apple Support
~ $ sudo /usr/bin/profiles -P
Password:
There are no configuration profiles installed
~ $
bigme1001 wrote:
https://discussions.apple.com/content/attachment/232f3c2d-a159-4921-ba41-f693867aab07
Around the World—
Choose your country or region - Apple
Genius Bar Reservation and Apple Support Options - Apple
Outside the USA
Contact Apple Support - Apple Support
bigme1001 wrote:
but Nothing help
https://discussions.apple.com/content/attachment/cf5c5247-0393-48bb-a281-39492b5e6b18
I am seeing the same thing. Contact Apple
>System Settings>General>Software Update(?)
Not work ,password error, i know my password is right;
and now am in safe mode, >System Settings>General>Software Update(?) , this way still report password error.
From another similar question regarding the Terminal Command to download the Full Version of Sequoia 15.5
Can’t open .dmg or .zip files – “DiskImag… - Apple Community
Some say this is a Bug, some say this is a change that Apple Introduced and still others say this maybe be fixed in the next update to Sequoia
I know from personal experience, using a M2, M3 and M4 machines each running anything newer than Sequoia 15.3.1 - this will fail
Whatever this issue really is, only Apple could possibly answer
Suggest you use the links that @leroydouglas has provided and speak directly to Apple
password always error, but mac can login, sudo is ok
[Edited by Moderator]
[Edited by Moderator]
but Nothing help
[Edited by Moderator]
Thank you so much， Apple Online service & remote desk see all the issue, still studying it
am waiting the next help, tell you any response
online Apple Care service finished，nothing help
rescue my data-container-ssd，then try update, but nothing help
no time to update anymore, give up
Unable to update macOS on Mac due to wrong password issue