My calls go to voicemail with Assistive Access

Question

My calls go to voicemail with Assistive Access

I have setup assistive access for my parents months ago and they love it. However recently when I call them, it immediately goes to voicemail like they have do not disturb turned on. Their phone rings when I call them a second time. I have gone through all the settings and nothing has changed. When I exit assistive access and re-enable it, their phone rings on the first call. This seems to only last for 24 hours before it goes directly to voicemail.

Is this a bug in the software? Has anyone else had this issue? Any ideas how to fix this?

[Re-Titled by Moderator]

Original Title: Assistive Access Incoming Calls

iPhone XR

Posted on Jul 14, 2025 7:06 AM

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Answer 1

Alancito

Level 7

29,946 points

Jul 14, 2025 7:17 AM in response to CaesarsCoffeeMug

CaesarsCoffeeMug ~ As the iPhone XR could be several years old, it's worth checking for a weak, aging battery which can cause various 'unexpected behaviours'. So...

Does the iPhone XR still have its original battery?

And what's the Maximum Capacity % here?...

Settings > Battery > Battery Health & Charging

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Answer 2

Alancito

Level 7

29,946 points

Jul 14, 2025 10:04 AM in response to CaesarsCoffeeMug

CaesarsCoffeeMug wrote: "It still has 87% capacity..."

Again, does the iPhone XR still have its original battery?

...I ask because 87% max capacity is unexpectedly high for an original iPhone XR battery. You can check if the battery has been replaced by going here: Settings > General > About

...Does it say anything there about the battery?

iPhone parts and service history - Apple Support

CaesarsCoffeeMug wrote: "This issue only started when..."

Issues can start at any time. As the XR is an old model, it's worth first checking the hardware — in this case, the battery.

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Answer 3

Jul 14, 2025 8:27 AM in response to Alancito

It still has 87% capacity. I guess I should have been more specific. This issue only started when we added a new contact. Prior to that, it worked flawlessly.

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