I have been trying to get a refund for my subscription to Parallels after requesting the cancellation of my subscription. They billed my credit card and are now dragging their feet with my refund. Has anyone else had to deal with this issue?
[Re-Titled by Moderator]
Original Title: parallels
MacBook Pro 16″, macOS 15.5
Some "Microsoft" products have Mac equivalents.
You never told me how you subscribed to Parallels. Again, if with Parallels directly then this has nothing to do with Apple. If you subscribed through Apple, please elucidate what you mean by "dragging their feet". Also read what I posted previously about how long it takes for refunds to appear and how to check their status. Apple's refund system is relatively simple but it could be Parallels is refusing the refund. Was your refund refused or is it simply not appearing?
By the way, nobody replying here actually works for Apple so all we can do is guide you to the resources Apple provides.
I kind of doubt this is Apple being intentionally mean to its customers. After all, some Microsoft products have had Mac equivalents for many years now. Apple did change their processor to non-Intel a few years ago but before their Intel Macs it was also non-Intel, so things come and go. Apple in fact provided Bootcamp for running Windows on its Intel computers but now that the processor isn't Intel you have to use emulation software if even that will work.
If you refund was refused, we have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “
The reason I was using Parallels was because I use Quicken. For a long time Quicken had a bad rep on iOs. Microsoft, in my opinion, has become a bigger pain to deal with on an Apple platform. I couldn't find good support to help with MS issues on Apple using Parallels as the go between. I finally became frustrated and loaded Quicken on my Mac and there are differences but, it was manageable for what I was doing.
I have been a Mac user for a long time and I prefer my apple products over any other device.
I want to make Mac user’s aware of my issues with dealing with Cleverbridge and Parallels. For a long time, Parallels served my needs well. But once I wanted to unsubscribe, and figured out how, they still billed me and now are denying my request for a refund.
Did you subscribe with Parallels directly? If so, it has nothing to do with Apple.
Read this article to learn how to request a refund for apps or content that you bought from Apple --> Request a refund for apps or content that you bought from Apple - Apple Support
This support article explains how to check the status of a refund for apps or content that you bought from Apple, and how long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?
For apps and media you can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
If you need to contact Apple about this, click on this link --> Choose your country or region - Official Apple Support and choose a path that gets assistance from Apple staff.
I understand that this isn’t an Apple product but it’s a third party software that allows apple to work with Microsoft. All I want to do is make people aware that if they don’t want to use Microsoft or Parallels anymore, unsubscribing is not easy and if you’re trying to get a refund they’re difficult to work with.
Parallels subscription cancellation and refund delay
