All it does when I try either shortcut is give me a boop-boop sound. I'm running Sonoma 14.7.1 and I checked all the shortcut settings in different threads and they are all good.
MacBook Pro 14″, macOS 14.7
The boop-boop sound indicates that the screenshot HAS been taken. The question is really where was the image saved?
The default OS settings saves screenshots on the desktop, so that's the first place to look.
IF you have your Finder configured to use Stacks (View -> Use Stacks) then screenshots may be combined into a screenshot folder on your desktop, so that would be the next place to look.
That is also assuming that Command-Shift-3/4 is set to save to a file and not to the clipboard. You can test the file vs. clipboard setting by taking a screenshot then going to Preview -> File -> New from Clipboard and seeing if your screenshot is on the clipboard.
It may be worth using System Settings -> Keyboard -> Keyboard Shortcuts -> Screenshots -> Restore Defaults to restore the default settings.
Failing all that, use Command-Shift-5 to bring up the screen capture control pane where you can use the Options to define where the screenshot should be saved.
The boop-boop sound indicates that the screenshot HAS been taken. The question is really where was the image saved?
The default OS settings saves screenshots on the desktop, so that's the first place to look.
IF you have your Finder configured to use Stacks (View -> Use Stacks) then screenshots may be combined into a screenshot folder on your desktop, so that would be the next place to look.
That is also assuming that Command-Shift-3/4 is set to save to a file and not to the clipboard. You can test the file vs. clipboard setting by taking a screenshot then going to Preview -> File -> New from Clipboard and seeing if your screenshot is on the clipboard.
It may be worth using System Settings -> Keyboard -> Keyboard Shortcuts -> Screenshots -> Restore Defaults to restore the default settings.
Failing all that, use Command-Shift-5 to bring up the screen capture control pane where you can use the Options to define where the screenshot should be saved.
The Dropbox app has been known to intercept screenshots, among other possibilities.
Restart the Mac.
The latest stable release of Sonoma is 14.7.6 (May, '25)
You should update your OS to that and see if a fix has been included.
What happens when you press Command-Shift-5?
You should get buttons like these:
What do you have selected in the Options menu? That will let you choose the location, and whether to show a "floating thumbnail". I suggest you turn that on, it will give you a clear indication that the screenshot has been made.
CMD+Shift+4 and CMD+Shift+3 not working for screenshot
