My Apple Account shows credit but I can't spend it

Hello, I have credit in my Applied account and when I want to spend it in an application, meaning to buy something inside the application, it refuses and gives me a link and says there is a problem with your account and I want my account problem to be solved as soon as possible. Thank you for your help.




[Re-Titled by Moderator]

Original Title: Problem with my account

iPhone 13, iOS 18

Posted on Jul 8, 2025 5:40 AM

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Question marked as Top-ranking reply

Posted on Jul 8, 2025 6:39 AM

Hello,

This is a user to user forum. We cannot resolve your account issues here.


Go into your account settings and make sure you have a valid and verified payment method added to it.

If you have a pending charge or subscription you will need to let it complete.

click here ➜ If you need to change or update your Apple Account payment method - Apple Support


Once the issue has been resolved, your account balance will automatically be used when making a purchase.


If you need to contact Apple support for direct help resolving the issue with your account at https://getsupport.apple.com

Work through the options there, and you should eventually get a chat or call option at the bottom of the page. m

4 replies
Question marked as Top-ranking reply

Jul 8, 2025 6:39 AM in response to zaxo114

Hello,

This is a user to user forum. We cannot resolve your account issues here.


Go into your account settings and make sure you have a valid and verified payment method added to it.

If you have a pending charge or subscription you will need to let it complete.

click here ➜ If you need to change or update your Apple Account payment method - Apple Support


Once the issue has been resolved, your account balance will automatically be used when making a purchase.


If you need to contact Apple support for direct help resolving the issue with your account at https://getsupport.apple.com

Work through the options there, and you should eventually get a chat or call option at the bottom of the page. m

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My Apple Account shows credit but I can't spend it

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