Music on my iPhone has been deleted

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Level 1

4 points

Music on my iPhone has been deleted

All music on my iPhone (mp3's that I synced with iTunes from my Windows PC over the years) is gone. The only music left are a few songs/albums I purchased from Apple Music (I do not subscribe, I just purchased individual albums). All the support docs I find say to use iTunes to resync the music from my PC, but iTunes now says it's only for podcasts and that I should use Apple Music on my PC. I tried to sync with Apple Music and the music on my PC was not moved to the iPhone. I tried to use Apple Devices on my PC but could not figure out how to sync my music from the PC to the iPhone. Help! How do I get my mp3's from my Windows 11 PC to Music on my iPhone?

iPhone 13 Pro, iOS 18

Posted on Jul 4, 2025 04:07 PM

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Answer 1

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turingtest2

Level 10

277,729 points

Jul 5, 2025 02:16 AM in response to JohnSilverNY

To use iTunes again properly you must uninstall Apple Music/Devices/TV. Until this is done iTunes is limited to managing audiobooks and podcasts. Hopefully when you revert to iTunes you will find your original library intact. If not see Empty/corrupt iTunes library after upgrade/crash - Apple Community.

tt2

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Answer 2

k_p95

Level 5

4,088 points

Jul 4, 2025 04:23 PM in response to JohnSilverNY

what happened when you tried to sync your library using the Music app on your PC? did you get an error message?

These articles should help:

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Answer 3

JohnSilverNY Author

Level 1

4 points

Jul 5, 2025 02:11 AM in response to k_p95

There was no error message. The sync appeared to complete, but the music from my PC was not transferred to my iPhone. I followed the steps outlined in the articles you linked to: open Apple Devices, plug in iPhone, select Music under Settings on the left panel of Apple Devices, only one album that I purchased from Apple Music is listed. regardless of which sycn option I choose. Apple Devices does not recognize the other music on my PC (in the Windows Music folder) and I do not see a way to tell it where the music is located.

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Answer 4

JohnSilverNY Author

Level 1

4 points

Jul 5, 2025 02:46 AM in response to turingtest2

turingtest2 - Thank you, thank you, thank you! I uninstalled Apple Music and Apple Devices and restarted my PC. I had to add my music back to the iTunes Library (File>Add Folder to the Library, select Windows Music Folder), then sync my iPhone (File>Devices, Sync iPhone) and all of my music is back on the iPhone!

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Answer 5

JohnSilverNY Author

Level 1

4 points

Jul 5, 2025 02:46 AM in response to turingtest2

Deleted duplicate post

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Answer 6

turingtest2

Level 10

277,729 points

Jul 5, 2025 05:56 AM in response to JohnSilverNY

You're welcome. 🙂

tt2

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